Diamondz Higgs
Freeport, Grand Bahama
Summary
Dynamic and customer-focused professional with extensive experience at Phluid Phactory, excelling in cash handling and fostering customer relationships. Proficient in medical terminology, I leverage strong patient care skills to enhance service quality. Recognized for adaptability and commitment, I consistently meet business needs while ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Phlebotomist Intern
Bonaventure Medical Lab
02.2025 - 06.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Reduced patient anxiety during blood draw procedures with empathetic communication style and gentle technique.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Collaborated with laboratory staff to expedite processing of specimens, reducing wait times for results.
- Improved overall patient experience with compassionate bedside manner and clear communication.
Cashier\Sales Associate
Phluid Phactory
03.2022 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Census Trainee
Bahamas National Statistical Institute
03.2022 - 05.2022
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
Cashier
Solomons
11.2018 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Certificate - Phlebotomy
Bonaventure Medical Lab
Grand Bahama06-2025
Certificate - Customer Service
National Training Agency
Grand Bahama08-2021
Skills
- Patient care
- Medical terminology
- Customer service
Timeline
Phlebotomist Intern
Bonaventure Medical Lab
02.2025 - 06.2025
Cashier\Sales Associate
Phluid Phactory
03.2022 - 02.2025
Census Trainee
Bahamas National Statistical Institute
03.2022 - 05.2022
Cashier
Solomons
11.2018 - 05.2021
Certificate - Phlebotomy
Bonaventure Medical Lab
Certificate - Customer Service
National Training Agency
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