DOMINICA COX
Nassau
Summary
Organized and energetic, with a solid history of achievement in marketing, office work. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include marketing, Office Procedure, Admimistration and Customer Service. Also to obtain a greater knowledge of the corporate world, greater my interpersonal skills, dedicate myself to accomplishing excellence and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Croupier/ Casino Dealer
Baha Mar Hotel and Casino
2017.08 - Current
- Promoted a safe and enjoyable gambling experience for all customers, adhering to strict rules and regulations.
- Increased gaming efficiency through proficient handling of cash transactions and accurate recordkeeping.
- Maintained open communication with supervisors regarding any concerns or suggestions for improving gaming procedures.
- Upheld high standards of personal appearance, punctuality, and professionalism in accordance with casino policies.
Reservations & Web Consumer Sales Agent (Call Center)
Unique Vacation Limited
2016.04 - 2017.06
- Customer service, Resolving customer’s conflicts, Booking reservations, Booking flights and Tours, Confidential, Working a call center environment, Excellent Sales / Product knowledge, Booking Tours, Marketing / Sales
- Enhanced client satisfaction through prompt resolution of issues and diligent followups.
- Developed relationships with new and existing customers, resulting in repeat business and referrals.
- Provided exceptional customer service, fostering long-term relationships with satisfied clients.
- Assisted in the development of promotional materials that effectively communicated product benefits to consumers.
Office Administrator, Inventory Assistant, Marketing Manager
Seventeen Shop
2015.10 - 2016.04
- All office work, Typing, filing, Bookkeeping of weekly and daily reports, Banking, Errands, Input of Inventory, Setting of for website, and marketing media
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Marketing Association
Printing Solution Bahamas
2013.09 - 2013.12
- Managing all files, Door to door advertisements, Setting up meetings with new customers, Internet advertisements, Setting up presentations, Interacting
Education
Croupier, Casino Dealer -
Baha mar Training School
06.2015
High school Diploma: Business -
C.R.Walker Senior High
06.2006
Junior High School -
H.O.Nash High
06.2003
Skills
- Calculating Payouts
- Data Entry
- Scheduling
- Clerical Support
- Team Development
- Strong Mathematical Skills
- Stress Tolerance
- High energy levels
- Multitasking abilities
- Effective communication
- Organizational skills
- Quick decision-making
- Professional demeanor
- Guest Service
- Call Management
- Paperwork Processing
Accomplishments
Call Center: certificate of outstanding employee of the year
Table Game: Certificate of Recognition, outstanding Core Value
Certification
- N.P Bahamas Junior Certificate of Junior Education (B.J.C)
- Bahamas General Certificates of Secondary Education (B.G.C.S.E)
- Bookkeeping and Accounts Pitman 1
- Casino Gaming School
Hobbies and Interests
- Traveling
- Reading
- Meeting new people and Culture
References
REFERENCE UPON REQUEST
Timeline
Croupier/ Casino Dealer
Baha Mar Hotel and Casino
2017.08 - Current
Reservations & Web Consumer Sales Agent (Call Center)
Unique Vacation Limited
2016.04 - 2017.06
Office Administrator, Inventory Assistant, Marketing Manager
Seventeen Shop
2015.10 - 2016.04
Marketing Association
Printing Solution Bahamas
2013.09 - 2013.12
Croupier, Casino Dealer -
Baha mar Training School
High school Diploma: Business -
C.R.Walker Senior High
Junior High School -
H.O.Nash High
- N.P Bahamas Junior Certificate of Junior Education (B.J.C)
- Bahamas General Certificates of Secondary Education (B.G.C.S.E)
- Bookkeeping and Accounts Pitman 1
- Casino Gaming School
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