Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

DOMINICA SIMMS

Nassau

Summary

Seeking a challenging job opportunity to leverage education, skills, and past experiences for mutual benefit with employer. Committed to contributing to organization's growth and advancement while continuously developing professionally.

Overview

17
17
years of professional experience

Work History

Front Desk Agent

Grand Hyatt Baha Mar
04.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Warehouse Coordinator

Aerpost
08.2023 - 04.2024
  • Helped keep inventory accurate by overseeing daily cycle counts.
  • Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
  • Managed the receipt, storage, and dispatch of goods to ensure timely delivery to customers.
  • Coordinated with suppliers on inventory orders to address issues quickly and avoid delays in delivering to consumers.
  • Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.

Receptionist/ Sales and Marketing Assistant

Bahamas Ferries
06.2022 - 04.2023
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Restaurant Hostess

Baha Mar Casino & Hotel
10.2020 - 05.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.

Receptionist (BahamaHost)

Ministry of Tourism
07.2016 - 07.2019
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Assistant Salesperson

Simms SeaFood
01.2008 - 01.2010
  • Consulted with businesses to supply accurate product and service information.

Education

Faith Temple Christian Academy
01.2012

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Time management
  • Credit and cash payments
  • Guest relations
  • Oral and written communications
  • Administrative skills
  • Microsoft office
  • Reservation systems
  • Bookkeeping
  • Office management
  • Word processing
  • Office organization
  • Phone and email etiquette
  • Detail-oriented

References

Available Upon Request

Accomplishments

  • Bahamas General of Secondary Education obtain5 subjects in Mathematics, English Language, Religious Studies, Biology and General Science (with grades C and Above)
  • Bahama Host Certificate
  • Administrative Course (Island Human Resources Certificate)

Timeline

Front Desk Agent

Grand Hyatt Baha Mar
04.2024 - Current

Warehouse Coordinator

Aerpost
08.2023 - 04.2024

Receptionist/ Sales and Marketing Assistant

Bahamas Ferries
06.2022 - 04.2023

Restaurant Hostess

Baha Mar Casino & Hotel
10.2020 - 05.2021

Receptionist (BahamaHost)

Ministry of Tourism
07.2016 - 07.2019

Assistant Salesperson

Simms SeaFood
01.2008 - 01.2010

Faith Temple Christian Academy

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DOMINICA SIMMS