Donald Sands
Nassau
Summary
Service-oriented Duty Manager knowledgeable about [Financial] operations and driven to increase customer satisfaction, department efficiency and quality standards. Successful team leader and operational problem-solver bringing 18 years in Management experience.
Skilled Management offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.
Overview
24
24
years of professional experience
Work History
Assistant Food and Beverage Manager
Atlantis Hotel
07.2022 - Current
- Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.
- Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
- Implemented cost control measures to effectively manage expenses without compromising quality or customer satisfaction levels.
- Optimized restaurant layout by monitoring traffic flow patterns during high-volume periods, making adjustments as needed.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
Night Attendant PAD
Bah Mar
03.2017 - Current
- Maintaining and upkeep of all cleaning equipment, supplies and products
- Keeping all public spaces neat and tidy
- Performs general sweeping, scrubbing, mopping of hardwood, laminate, or tiled floors
- Successfully led key projects which resulted in [positive outcome]
DUTY Manager
Ultra games
02.2017 - 12.2018
- Resolve customer complaints regarding problems such as payout
- Explain and interpret house rules, such as games rules and betting limits
- Train new workers and evaluate their performance Opening and closing the store procedures and scheduling
- Cost managing and Inventory Management
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions
- Maintained professional manner in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
General Store Manager
A.M.L Limited
01.2015 - 01.2017
- Domino's Pizza and cost rite store Opening and closing of store procedures and scheduling Cost managing and Inventory Management, forecasting and training Maintaining optimal stock levels to ensure timely availability of products
- Managing excess and ageing stock
- Minimizing exposure to obsolete and excess stock recruiting, training and supervising staff keeping statistical and financial records and food and beverage management duties Maintains quality service by establishing and enforcing organization standards
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Met budget targets by controlling expenses and eliminating wasteful behaviors
Food and Beverage Manager
Sandals Emerald Bay
04.2014 - 01.2015
- Reduced food and liquor cost and supply and implementing standard and inventory control
- Supervised supervisors, banquet and houseman and bartenders operations and in daily planning and Motivating team spirit to increase productivity
- Worked with vendors to establish strong relationships and maintain proper inventory supplies
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations
- Sought out and implemented methods to improve service and team performance and boost business sustainability
- Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards
Store Manager
Super Value Food Stores LTD
05.2013 - 05.2014
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Updated store pricing, signage and merchandising based on current promotions
- Secured store perimeter and enforced procedures to minimize losses and protect store assets
- Coached and mentored associates to achieve employee promotions
Restaurant Manager
Negril Cafe
02.2011 - 03.2012
- Overseeing stock levels
- Ordering Supplies
- Handling customer enquiries and complaints
- Training and supervising staff
- Problem solving
- Keeping statistical and financial records
- Making improvements to the running of the business and developing the restaurant
Road Manager
Andros Pure Water Company
06.2005 - 08.2010
- Performing basic accounting procedure for the company Deliveries to various Establishments and Inventory Control, etc
- Assessed, optimized and elevated operations to target current and expected demands
- Managed day-to-day operations, including supervision and assignment delegation for [20-member team
Front Desk Clerk
Club Med
09.2003 - 01.2004
- Accommodate hotel and resort patrons Registering and assigning rooms to guests
- Issuing room keys
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions
- Up sold packages and additional services to customers to drive business revenue
- Maintained clean and presentable reception area to maintain professional business reputation
Assistant Store Manager
Burn House
10.2000 - 12.2003
- Coach and support other team member
- Maintain and monitor store inventory
- Ensure that the store is clean and safe and presentable for customers
- Monitored multiple databases to keep track of all company inventory
Education
Certification - Business Administration and Management
CTS Training $ Consulting Institute
2014
Certification - Accounting , Human resource Management
The College Of the Bahamas
2010
Skills
- Proficient in Customer Service
- Management Experience
- Microsoft Word
- Microsoft Excel
- Power Point
- Accounting
- Computer Literate
- Customer relations
- Inventory control
- Marketing And Sales
- Office Management
- Organizational Skills
- Strong communication skills
- Dependable and reliable
- Effective team player
Timeline
Assistant Food and Beverage Manager
Atlantis Hotel
07.2022 - Current
Night Attendant PAD
Bah Mar
03.2017 - Current
DUTY Manager
Ultra games
02.2017 - 12.2018
General Store Manager
A.M.L Limited
01.2015 - 01.2017
Food and Beverage Manager
Sandals Emerald Bay
04.2014 - 01.2015
Store Manager
Super Value Food Stores LTD
05.2013 - 05.2014
Restaurant Manager
Negril Cafe
02.2011 - 03.2012
Road Manager
Andros Pure Water Company
06.2005 - 08.2010
Front Desk Clerk
Club Med
09.2003 - 01.2004
Assistant Store Manager
Burn House
10.2000 - 12.2003
Certification - Accounting , Human resource Management
The College Of the Bahamas
Certification - Business Administration and Management
CTS Training $ Consulting Institute
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