Donielle Lafleur
Bowen Sound
Summary
Dynamic Assistant Manager at Kamalame Cay with a proven track record in enhancing customer satisfaction and optimizing operations. Skilled in team leadership and financial management, I successfully implemented training programs that boosted service quality and developed promotional strategies, resulting in increased guest engagement and repeat business.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Kamalame Cay
Andros
10.2020 - Current
- Coordinated daily operations to ensure seamless guest experiences and efficient service delivery.
- Assisted in managing staff schedules, optimizing resource allocation for peak periods.
- Implemented training programs for new hires, enhancing team performance and service quality.
- Monitored inventory levels, ensuring adequate stock for operations and minimizing waste.
- Developed standard operating procedures to improve workflow efficiency across departments.
- Resolved guest inquiries and concerns promptly, fostering positive relationships and loyalty.
- Analyzed operational data to identify trends and recommend process improvements.
- Collaborated with management to create promotional strategies that increased guest engagement and satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Supervisor
Super Clubs Breezes
Nassau
06.2018 - 2020
- Supervised daily operations, ensuring compliance with safety standards and service quality.
- Trained and mentored staff, fostering teamwork and enhancing performance.
- Implemented process improvements to streamline workflows and increase efficiency.
- Coordinated scheduling for staff, optimizing resource allocation and coverage.
Preschool Teacher
Sunny Days Christian Academy
09.2015 - 06.2018
- Developed engaging lesson plans to foster creativity and learning in young children.
- Implemented classroom management strategies to maintain a positive and safe learning environment.
- Collaborated with parents to support children's developmental needs and academic progress.
- Organized age-appropriate activities that promote social, emotional, and cognitive growth.
- Assessed student performance regularly to tailor instruction for individual learning styles.
- Trained new staff on educational practices and classroom protocols for consistency in teaching methods.
- Led initiatives to enhance curriculum effectiveness through innovative teaching techniques.
- Mentored junior teachers, providing guidance on best practices and classroom engagement strategies.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Assisted and supervised Number children through entire school day.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
Education
Human Resource Management - Business Administration And Management
Bahamas Baptist College
Nassau No Degree - Performing Arts
Edna Manley College
Jamaica High School Diploma - Performing Arts
Ferncourt High School
Jamaica 06.2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Strategic planning
- Staff development
- Policy enforcement
- Orientation and training
- Sales reporting
- Employee performance evaluations
- Project management abilities
- Performance reviewing
- Cost reduction
- Project management
- Financial management
- Budgeting and finance
- Business administration
Timeline
Assistant Manager
Kamalame Cay
10.2020 - Current
Supervisor
Super Clubs Breezes
06.2018 - 2020
Preschool Teacher
Sunny Days Christian Academy
09.2015 - 06.2018
Human Resource Management - Business Administration And Management
Bahamas Baptist College
No Degree - Performing Arts
Edna Manley College
High School Diploma - Performing Arts
Ferncourt High School