Venencha M Ferguson
Nassau,The Bahamas
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
Office Of The Director Of Public Prosecutions
05.2017 - 07.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Administrative Assistant
Mt. Carmel Preparatory Academy
07.2007 - 11.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assistant Retail Manager
Kerzner International
03.2005 - 08.2005
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
Sales & Marketing Coordinator
D'Albenas Agency Ltd
11.1992 - 01.2005
- Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
- Established long-term partnerships with key industry influencers that further strengthened the company''s position within the market.
- Conducted market research to identify trends and competitor strategies, informing adjustments to company offerings accordingly.
Education
The Educational Resource Center Of The Bahamas
Village Rd03.2009
High School Diploma -
R.M. Bailey Senior High School
Robinson Rd06.1986
Skills
- Cross-cultural sensitivity
- Exceptional communication
- Upselling proficiency
- Telephone Etiquette
- Multitasking Abilities
Certification
Microsoft Excel 2013- Introduction
Timeline
Data Entry Clerk
Office Of The Director Of Public Prosecutions
05.2017 - 07.2024
Administrative Assistant
Mt. Carmel Preparatory Academy
07.2007 - 11.2016
Assistant Retail Manager
Kerzner International
03.2005 - 08.2005
Sales & Marketing Coordinator
D'Albenas Agency Ltd
11.1992 - 01.2005
The Educational Resource Center Of The Bahamas
High School Diploma -
R.M. Bailey Senior High School
Microsoft Excel 2013- Introduction
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