Dornell Rolle-Spencer
Nassau
Summary
Dynamic professional with a proven track record in customer service and multitasking, honed at Silver Airways and other notable companies. Excelled in fostering team collaboration and enhancing customer satisfaction through effective communication and problem-solving skills. Demonstrates reliability and a keen ability to learn, ensuring operational excellence and a positive work environment.
Overview
23
23
years of professional experience
Work History
Hostess
Graycliff
West Hill Street, Nassau
03.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Laborer
Key Construction
South Bimini, Bahamas
03.2018 - 02.2020
- .Assist in setting up job site
- Remove and replace decks
- Assist in removing and replacing X and braces on docks
- Installing tie straps for roofing
- Help installing caps on seawalls
- Removal of debris on site
- Assist in cleaning newly constructed houses
Customer Service Supervisor
Silver Airways
South Bimini
01.2006 - 07.2019
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assist in all areas of operations
- Ticket agent
- Ramp handling
- Collect and file claims
- Relay weather
- Monitor, summarize and collect sales
- Closeout and file paperwork
Bartender
Thirsty Turtle
South Bimini
05.2017 - 05.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Interact and assist customers
Ticket Agent
Sky Unlimited Inc
South Bimini, Bahamas
06.2003 - 04.2005
- Sold tickets
- Check-in passengers
- Boarding and deplaning passengers
- Assist with customer service issues
Store Clerk
Morgan's Grocery Store
South Bimini, Bahamas
04.2001 - 06.2003
- Assisted customers by answering questions and fulfilling requests.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assist with inventory
Education
High School Diploma -
North Andros High School
Nicholl's Town, North AndrosSkills
- Efficient in Customer Service
- Effective Multitasking
- Patience
- Phone Etiquette
- Very reliable
- Work well with others
- Eager to learn
Timeline
Hostess
Graycliff
03.2024 - Current
Laborer
Key Construction
03.2018 - 02.2020
Bartender
Thirsty Turtle
05.2017 - 05.2019
Customer Service Supervisor
Silver Airways
01.2006 - 07.2019
Ticket Agent
Sky Unlimited Inc
06.2003 - 04.2005
Store Clerk
Morgan's Grocery Store
04.2001 - 06.2003
High School Diploma -
North Andros High School