DRAMECA MACKEY
Coconut Grove
Summary
Seeking employment in a well-established organization that offers opportunities for growth and personal development. Committed to contributing skills and expertise to drive success and achieve organizational objectives. Dedicated and motivated individual with a strong work ethic, excellent communication skills, and a proven ability to adapt to new challenges. Eager to leverage experience and knowledge to make a positive impact within a dynamic and collaborative work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
BUTLER
SANDALS ROYAL BAHAMIAN SPA RESORT & OFFSHORE ISLAND
05.2024 - Current
- Delivering outstanding guest experience
- Greet guests upon arrival; conduct property and room orientation
- Arrange dinner and activity reservations
- Escort guests
- Provide assistance as needed
GUEST SERVICE REPRESENTATIVE
ROSEWOOD BAHA MAR
10.2022 - 05.2024
- Delivering outstanding customer service
- Monitoring telephones
- Email management
- Arranging guest itinerary (dining, transport, sports and wellness, etc.)
- Shipping
- Arrivals and departures reports
- Resolving customer complaints
- Creating moments of magic
ADMINISTRATIVE ASSISTANT
COLONIAL REALTY LTD.
02.2022 - 08.2022
- Delivering outstanding customer service
- Managing MLS and company website
- QuickBooks Management
- Transaction Management
- Commission payout preparation
- Deposit preparation
- VAT filing
- Event/open-house planning
- Email/social media management
SELF-EMPLOYED
05.2019 - 02.2022
GUEST SERVICES AMBASSADOR
FURNITURE PLUS LIMITED
09.2018 - 05.2019
- Delivering outstanding customer service
- Process customer orders and close purchases
- Data entry
- Scanning
- Cash Handling
HOSTESS
WARWICK PARADISE ISLAND
04.2018 - 09.2018
- Delivering outstanding customer service
- Greet and seat guests
- Respond to general inquiries
GUEST SERVICES REPRESENTATIVE
COMFORT SUITES PARADISE ISLAND
08.2016 - 06.2017
- Delivering outstanding customer service
- Check-in/check-out guests
- Input reservations
- Resolve guest complaints
- Cash handling
CUSTOMER SERVICE REPRESENTATIVE
SYNERGY BAHAMAS LIMITED
07.2013 - 07.2016
- Delivering outstanding customer service
- Carrying out registration process
- Cash handling
CUSTOMER SERVICE REPRESENTATIVE
MELISSA SEARS FASHIONS
03.2012 - 03.2013
- Delivering outstanding customer service
- Assisting customers with inquiries, complaints
- Stocking inventory
SALES MANAGER
SHARP COMMUNICATIONS NETWORK LTD.
08.2010 - 11.2010
- Delivering outstanding customer service
- Meeting daily, weekly and monthly financial goals
- Conducting mini training/coaching sessions for employees
- Pricing inventory
- Conducting inventory checks on a weekly basis
- Resolve customer complaints
SALES ASSOCIATE
CD'S INVESTMENTS LIMITED
06.2007 - 01.2009
- Delivering outstanding customer service
- Cash handling
Education
High School Diploma -
C. V. BETHEL SENIOR HIGH SCHOOL
06.2009
High School -
ST. ANDREW'S SCHOOL
06.2008
Junior High School -
S. C. MCPHERSON JUNIOR HIGH SCHOOL
06.2006
Primary School -
CLEVELAND ENEAS PRIMARY SCHOOL
06.2003
Skills
- Type 50-70 words per minute
- Microsoft Office Suite
- Sales
- Recruiting
- Customer Service
- Business Communication
- Leadership
- Team Building
Community Activism
- St. Andrew's School and C. V. Bethel Senior High School Interact Club
- Library Volunteer
- Junior Achievement
- Youth Empowerment Squad
- ENue
Certification
International Business Training Association Certification in Customer Service
International Business Training Association Certification in Sales
International Business Training Association Certification in Business Communication
Timeline
BUTLER
SANDALS ROYAL BAHAMIAN SPA RESORT & OFFSHORE ISLAND
05.2024 - Current
GUEST SERVICE REPRESENTATIVE
ROSEWOOD BAHA MAR
10.2022 - 05.2024
ADMINISTRATIVE ASSISTANT
COLONIAL REALTY LTD.
02.2022 - 08.2022
SELF-EMPLOYED
05.2019 - 02.2022
GUEST SERVICES AMBASSADOR
FURNITURE PLUS LIMITED
09.2018 - 05.2019
HOSTESS
WARWICK PARADISE ISLAND
04.2018 - 09.2018
GUEST SERVICES REPRESENTATIVE
COMFORT SUITES PARADISE ISLAND
08.2016 - 06.2017
CUSTOMER SERVICE REPRESENTATIVE
SYNERGY BAHAMAS LIMITED
07.2013 - 07.2016
CUSTOMER SERVICE REPRESENTATIVE
MELISSA SEARS FASHIONS
03.2012 - 03.2013
SALES MANAGER
SHARP COMMUNICATIONS NETWORK LTD.
08.2010 - 11.2010
SALES ASSOCIATE
CD'S INVESTMENTS LIMITED
06.2007 - 01.2009
High School Diploma -
C. V. BETHEL SENIOR HIGH SCHOOL
High School -
ST. ANDREW'S SCHOOL
Junior High School -
S. C. MCPHERSON JUNIOR HIGH SCHOOL
Primary School -
CLEVELAND ENEAS PRIMARY SCHOOL
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