Summary
Overview
Work History
Education
Skills
Culinary, Interior Design, Music, Travel
Timeline
Software
Languages
Interests
Quote
Work Preference
Generic

D`Shann Bennett

Nassau,NP

Summary

Proactive Sales and Customer Service Representative with extensive experience in client satisfaction, upselling, and relationship building. Skilled in CRM software, strategic sales plans, and resolving high-stress situations effectively. Bringing tailored solutions and strong interpersonal communication skills to drive sales and enhance customer loyalty. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience

Work History

Sales Representative

BTC
11.2021 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Customer Service Representative

Fly By Night Courier
10.2021 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Service Representative

Master Technicians/ Home Service Bahamas
07.2019 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Certificate Part 1 of 2 - Medical Insurance Coding,

National Institute of Career And Technology
Prince Charles Drive
12.2025

Certificate - Education of Individuals With Multiple Disabilities

University of Queensland
Australia
08.2021

Certificate - Medical Informatics

HarvardX
08.2020

Skills

  • Customer Service
  • Customer Relations / Relationship Building
  • Content Creator
  • Interpersonal communication skills
  • Product and service knowledge
  • Sales strategy development
  • Complex Problem-Solving
  • Project Management
  • Copy Editing

Culinary, Interior Design, Music, Travel

Cooking has always been in my blood taught from my grandmother which I further my foundation with dishes I grew fond of. Eating with our eyes is just as important; learning from my mother that celebrating , changing for the season/ whims with bold accents , daring looks and vibrant colours can generate a positive experience to the food. Electric , enticing, sensual even spiritual; music that was the first love of my life has held a special in my heart not just an outlet but became a way to find a voice - mine unapologetic. Lastly, the world is to beautiful to stand still, becoming drenched in another culture , learning, seeking out new adventures creating new memories and experiences is a life I aspire to have. 

Timeline

Sales Representative

BTC
11.2021 - Current

Customer Service Representative

Fly By Night Courier
10.2021 - 11.2021

Customer Service Representative

Master Technicians/ Home Service Bahamas
07.2019 - 08.2021

Certificate Part 1 of 2 - Medical Insurance Coding,

National Institute of Career And Technology

Certificate - Education of Individuals With Multiple Disabilities

University of Queensland

Certificate - Medical Informatics

HarvardX

Software

Microsoft Office

Cerillion

Microsoft Teams

Quickbooks

Languages

English
Advanced (C1)
Spanish
Intermediate (B1)

Interests

Travel

Culinary

Fashion & Modeling

Poetry

Performance arts

Antiques collecting

Content Creator

Astrology

History

Quote

How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

HybridRemoteOn-Site

Important To Me

Personal development programsCareer advancementCompany CultureFlexible work hoursWork from home optionWork-life balance4-day work weekHealthcare benefits
D`Shann Bennett