Summary
Overview
Work History
Education
Degrees And Certifications
Languages
Happy dog owner
Timeline
Generic

Duane Gross

Basel

Summary

Attentive Pilate's Instructor adept in use of various studio equipment, attachments, accessories and class tools for an enhanced and thorough client experience. I possess and understand the importance of following industry safety standards and regulations. I have knowledge of the biomechanics, physiology of the body and how Pilate's Is used to explore this within a client.


In addition to my fitness and wellness background. I also have over 10+ years of Retail operations and team development with apparel brands such as United Colors of Benetton and Steve Madden; paired with health club operations and department management with Equinox Inc.

Overview

11
11
years of professional experience

Work History

Drexel University Pilates Apprentice 2

09.2024 - 06.2025


  • Learned the classical Pilates repertoire through a contemporary lens with a focus on biomechanics, focused pedagogy, and development of individual practice client and/or group needs.
  • The 450+ hour training and development program includes: Weekly small group peer rotations, weekly private client practice and development, weekly senior instructor 1-on-1 practice, small group class flow development, and vigorous module testing.
  • Created Pilates Mat class flow using the beginner, intermediate, and advanced classical flow, paired with contemporary ad some archive exercise. This was key in developing our teaching style and personality while sharpening our ability to observe clients movements, and offer variations, progressions, and adaptations in the moment.

Drexel University Pilates Apprentice Level 1

03.2024 - 06.2024


  • Worked and acted as a practice and test client for an Apprentice Level 2 instructor. Together we worked through module flow and developed movement that best practices and techniques that matched my physical skill level.
  • Learned proper and safe use of various Pilates equipment as well as how to modify the equipment and exercise to fit my skill level.

Lead Guide

Bonobos, Inc
12.2023 - 06.2024
  • Company Overview: Bonobos is known for high quality casual, business casual, and formal wear.
  • Responsible for creating a high-level client experience in a men’s fit-to-measure showroom.
  • Lead Guides set the tone for the team by creating start of shift chat-in’s that cover showrooms productivity for WTD, MTD, and quarterly progress.
  • Also, assigning appointments, and client follow-ups to ensure client relationships are kept.
  • Other responsibilities include Executing visual merchandising to drive departments, Hosting community events to drive NPS scores, monitoring various showroom operations.
  • Bonobos is known for high quality casual, business casual, and formal wear.

Multi Location General Manager

M.M. LaFleur x Leap. Inc.
05.2023 - 11.2023
  • Company Overview: Leap is a platform that partners with e-commerce, and direct-to-consumer brands to launch their visions for expanding their brands to brick and mortar. Leap facilitates lease negotiations, builds out the actual locations, recruits and trains staff, and puts SOP’s and HR needs in place.
  • Assess and develop a team that can create a top-notch luxury experience for the M.M. LaFleur clients and guests.
  • Build and partner with the Sales Supervisor team to take responsibility for driving sales floor behaviors that meet the expectations of Leap and M.M. LaFleurs client experience.
  • Schedule and host 1-hour appointment styling sessions for high profile returning or new clients.
  • Hold weekly one-on-one touch bases with all team members to discuss individual performances, overall sales and KPI results, appointment summaries, and fill in the gaps on needed training and development.
  • Perform weekly audits of budgeted vs. used payroll hours, employee timesheets, OH inventory vs. sell through, supply needs, high profile client communications, visual merchandising standards, and recruiting portals.
  • Compile a weekly recap for the brand which provides insight into appointment conversion, foot traffic conversion, overall client feedback, product needs, and any storytelling and feedback which gives them a clear understanding of sales and metrics.
  • Compile a business recap for Leap which provides sales insight, customer experience and needs, employee development, ongoing store maintenance requests, and any audit findings.
  • Leap is a platform that partners with e-commerce, and direct-to-consumer brands to launch their visions for expanding their brands to brick and mortar. Leap facilitates lease negotiations, builds out the actual locations, recruits and trains staff, and puts SOP’s and HR needs in place.

Lead Assistant General Manager/Operations Manager

Equinox East 61st Street
08.2021 - 05.2023
  • Recruit and oversee ongoing development of department leaders and staff for: Front Desk, Maintenance, Retail Shop, Spa Desk and Kids Club.
  • Approve department schedules while monitoring efficient use of payroll budgets based on club usage trends.
  • Complete staff performance evaluations on a quarterly and annual basis.
  • Adhere to monthly ordering timeline and supply budgets for multiple departments.
  • Responding to member and guest feedback given through our Concierge portal, Yelp, Google, and Medallia survey program.
  • Partnering with the General Manager to support high revenue generating ancillary departments: Personal Training and Pilates, along with the non-revenue generating but extremely popular Group Fitness department.
  • Have awareness of monthly departmental goals and monthly projections.
  • Ensure the club is following proper Risk Management and Loss Prevention procedures.
  • Lead projects, responsibilities, and events as delegated by the General Manager, and Regional Club Director.

Assistant Showroom Manager

LoveSac Furniture
10.2020 - 08.2021
  • Responsible for leading the sales team to exceed key performance indicators.
  • Aid in ongoing training and development of the team to meet and exceed customer expectations.
  • Responsible for providing a seamless customer experience from setting appointments, providing hands on insight, having marked follow ups, all the way up to delivery expectations.
  • Ensure and maintain exact inventory levels protecting company assets at all times.
  • Direct the execution of promotional campaigns including product placement and marketing.
  • Trained staff on processing POS transactions in accordance with company policies.
  • Coached team on how to project a calm demeanor and manage issues professionally and respectfully in accordance with our company standards.
  • Facilitated bi-monthly staff touch bases and group chats to discuss company, store, and individual performances.

Store Manager

Steve Madden, Inc.
02.2014 - 10.2020
  • Managed all team members using the company’s MOD (Manager on Duty) program.
  • Scheduled using allotted payroll hours, SPH and LY sales to allocate hours.
  • Lead daily planning with the stock team to prepare for incoming shipment of product, and supplies.
  • Monitored all ecomm orders and service inquiries along with the stock team to ensure 100% fulfillment and top customer service.
  • Merchandised store and windows to reflect current trends and top sellers.
  • Ensured managers maintain store cleanliness, cash auditing, employee productivity, shipping and handling of internet orders.
  • Training managers and sales team to become super sellers and stylists.
  • Ensured the highest levels of customer service standards are always upheld in every situation.
  • Developed in store tools to monitor and track selling trends, product needs, employee development and customer feedback.

Education

General Education Studies -

South Lakes High School
Reston, VA

Certified Pilates Instructor - Classic & Contemporary Pilates

Drexel University
Philadelphia, PA
07-2025

Certified Group Fitness Instructor - undefined

NASM/AFAA National Association of Sports Medicine/Athletic and Fitness Association of America
07.2021

Degrees And Certifications

  • Certified Group Fitness Instructor, NASM/AFAA National Association of Sports Medicine/Athletic and Fitness Association of America, 07/01/21
  • General Education Studies, South Lakes High School, Reston, Reston, VA

Languages

English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
French
Beginner (A1)

Happy dog owner

Happy dog owner of an energenergetic Goldendoodle

Biking and exploring new cities and towns

Fashion and lifestyle periodical collector

Cooking and recipe exploration



Timeline

Drexel University Pilates Apprentice 2

09.2024 - 06.2025

Drexel University Pilates Apprentice Level 1

03.2024 - 06.2024

Lead Guide

Bonobos, Inc
12.2023 - 06.2024

Multi Location General Manager

M.M. LaFleur x Leap. Inc.
05.2023 - 11.2023

Lead Assistant General Manager/Operations Manager

Equinox East 61st Street
08.2021 - 05.2023

Assistant Showroom Manager

LoveSac Furniture
10.2020 - 08.2021

Store Manager

Steve Madden, Inc.
02.2014 - 10.2020

Certified Group Fitness Instructor - undefined

NASM/AFAA National Association of Sports Medicine/Athletic and Fitness Association of America

General Education Studies -

South Lakes High School

Certified Pilates Instructor - Classic & Contemporary Pilates

Drexel University

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Duane Gross