Dwanya Miller-Moss

Work History

Teachers Credit Union

Counted cash drawers and made bank deposits.
Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
Promoted bank's products and services by consistently cross-selling to customers.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Trained new hires on customer service policies and procedures.
Assisted customers with banking needs and inquiries.

Teachers Credit Union

Assessed data and information to verify entry, calculation, and billing code accuracy.
Entered figures using 10-key calculator to compute data quickly.
Input financial data and produced reports using Software.
Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Matched purchase orders with invoices and recorded necessary information.
Tracked customer invoices to facilitate prompt and accurate payments.

Teachers Credit Union

Answered customer inquiries regarding account balances, transaction history, services charges, and interest rate
Identified sales opportunities and referred customers to branch partners in financial services.
Processed customer transactions promptly, minimizing wait times.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Maintained accurate records of customer transactions in line with bank procedures.
Monitored and reported suspicious activity in line with bank security policies.
Disbursed cash and checks accurately while maintaining security of cash drawers.

Bahamas Inflight Services

Prepared and edited documents to produce precise, accurate and professional communication.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Purchased and maintained office supplies.
Processed incoming and outgoing mail and packages according to established procedures.
Edited documents to keep company materials free of grammar errors.
Coordinated and scheduled meetings and appointments.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.