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Kristine Clarke
Qaulity Assurance Agent & Office Adminstrator
Nassau,NP
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Sales Representative
Duty Free International
Nassau, Bahamas
11.2021 - Current
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
- Increased sales by offering advice on purchases and promoting additional products.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Implemented brand marketing and sales campaigns.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Trained and mentored new sales representatives.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Quality Assurance Analyst
Fluent Home Security LLC
Edmonton , Alberta
01.2018 - 08.2020
- Fixed identified issues to increase productivity and boost workflows.
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Created and achieved product quality objectives and met product specifications.
- Planned and devised cohesive test plans for projects using advanced testing technologies.
- Appointed as main corporate office contact, handling questions and issues from customers and vendors.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Conducted data review and followed standard practices to find solutions.
Call Center Agent
Fluent Home Security LLC
Edmonton, Alberta
01.2018 - 12.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for products, services and company information.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved over 60 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Entered customer information into customized computer system to document and organize client records.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Promoted available products and services to customers during service, account management and order calls.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Kids Club Associate
Atlantis Paradise Island
Nassau, Bahamas
05.2015 - 08.2016
- Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.
- Organized and stored toys and art materials to restore order in activity areas.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Offered assistance to parents filling out registration forms to obtain necessary details of child.
- Monitored all activities to maintain maximum level of safety.
- Inquired about each checked-in child to learn best possible care and safety precautions.
- Involved children constructively in play activities to assist emotional, physical and intellectual development.
- Maintained stock of items required for kids' activities by inventorying and ordering new stock such as paints, toys and crayons.
- Maintained accurate safety and attendance records.
- Paged or called parents to assist with discipline issues and personal needs.
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
Education
Associate of Science - Biology
East Central University
Ada, OKBachelor of Science - Biology
University of The Bahamas
Nassau, Bahamas 01.2022 - Current
High School Diploma -
C.V.Bethel Senior
Nassau, Bahamas 08.2008 - 06.2011
Skills
Account development
Interests
Software Devolpment
Swimming
Community Service
Cooking
Timeline
Bachelor of Science - Biology
University of The Bahamas
01.2022 - Current
Sales Representative
Duty Free International
11.2021 - Current
Quality Assurance Analyst
Fluent Home Security LLC
01.2018 - 08.2020
Call Center Agent
Fluent Home Security LLC
01.2018 - 12.2018
Kids Club Associate
Atlantis Paradise Island
05.2015 - 08.2016
High School Diploma -
C.V.Bethel Senior
08.2008 - 06.2011
Associate of Science - Biology
East Central University
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