Ebony Horton
Nassau,NP
Summary
Proven multitasker and customer service expert from Tropical Gyros, adept in Microsoft Office Suite and phone etiquette. Enhanced guest experience through exceptional service and environment management. Leveraged Adobe Creative Suite skills in cosmetology, showcasing creativity and technical proficiency. Achieved seamless team collaboration, driving efficiency and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Telephone Hostess/Customer Service Representative
Tropical Gyros
01.2023 - Current
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Table Official/Scorekeeper
Bahamas Basketball Federation
04.2024 - 04.2024
Table Official/Scorekeeper
Bahamas Basketball Federation
04.2023 - 04.2023
Internship
Family Guardian
12.2021 - 01.2022
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Filing employment applications and invoices.
- Contacting staff to confirm if IT Help Desk tickets, and Microsoft Authenticator had been installed on their system.
Table Official/Score Keeper
New Providence Basketball Association
06.2018 - 07.2018
Table Official/Score Keeper
Bahamas Basketball Federation
04.2017 - 04.2017
Cosmetology Student
Ministry Of Youth Sports & Culture
06.2016 - 07.2016
- Demonstrated proficiency in various hair styling techniques, including cutting, coloring, perming, straightening, extensions application, and updo creation.
- Expanded knowledge of industry trends and techniques by attending workshops, trade shows, and ongoing professional development opportunities.
- Collaborated with team members to deliver outstanding customer service, ensuring seamless experiences for clients from start to finish.
Education
High School Diploma -
Queen's College
Village Road06.2021
Skills
- Customer Service
- Effective Multitasking
- Phone Etiquette
- Cleaning and sanitation
- Safe Food Handling
- Shirt designing and Printing
- Microsoft Office Suite
- Coaching experience
- Computer literate
- Adobe Creative Suite
- Photography
- Musical Performance
Accomplishments
Online Certificates in:
Introduction to Technical Support
Introduction to Adobe Photoshop Volumes 1&2
Certification
Photoshop Tools Volume 1&2
Introduction to Adobe
Sports, Dance, Singing, Playing Instruments, Band, Dj, Gym, Modelling, Photography, Design
I play basketball, volleyball, softball, flag football, and throw javelin for track, my dance styles are hiphop, and liturgical, im in a marching band and a live band, i play piano, saxophone and guitar, and i design and customize clothing.
Timeline
Table Official/Scorekeeper
Bahamas Basketball Federation
04.2024 - 04.2024
Table Official/Scorekeeper
Bahamas Basketball Federation
04.2023 - 04.2023
Telephone Hostess/Customer Service Representative
Tropical Gyros
01.2023 - Current
Internship
Family Guardian
12.2021 - 01.2022
Table Official/Score Keeper
New Providence Basketball Association
06.2018 - 07.2018
Table Official/Score Keeper
Bahamas Basketball Federation
04.2017 - 04.2017
Cosmetology Student
Ministry Of Youth Sports & Culture
06.2016 - 07.2016
High School Diploma -
Queen's College
Photoshop Tools Volume 1&2
Introduction to Adobe
Similar Profiles
Michelle RodriguezMichelle Rodriguez
Fast Food Cashier at Mr. J's Hot Dogs and GyrosFast Food Cashier at Mr. J's Hot Dogs and Gyros
Nainoa NallNainoa Nall
Head Service Cashier at Nikos Gyros MagnoliaHead Service Cashier at Nikos Gyros Magnolia
Laura VasquezLaura Vasquez
Restaurant Manager at Classic GyrosRestaurant Manager at Classic Gyros