Eddie Yam
Cancun Mexico
Summary
Dynamic Operations Manager with a proven track record at Sandals Regency La Toc, excelling in process improvement and cross-functional collaboration. Spearheaded initiatives that enhanced efficiency and optimized inventory management, while developing impactful staff training programs to elevate service quality and adherence to safety standards.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Operations Manager
Sandals Regency La Toc
11.2022 - Current
- Streamlined daily operations to enhance efficiency across departments.
- Led cross-functional teams to implement process improvements and operational strategies.
- Monitored inventory levels, ensuring optimal stock availability for guest services.
- Developed training programs for staff, promoting adherence to quality standards and safety protocols.
Director of Food and Beverage Cluster
Hilton Playa Del Carmen
11.2021 - 10.2022
- Oversaw daily operations of food and beverage departments, ensuring high-quality service and guest satisfaction.
- Developed and implemented strategic initiatives to enhance menu offerings and optimize inventory management.
- Led staff training programs to improve service quality and adherence to health regulations.
- Collaborated with culinary team to design innovative dining experiences that align with brand standards.
Director of Food and Beverage
Paradisus by Melia
04.2020 - 10.2021
- Led development and implementation of innovative food and beverage programs enhancing guest satisfaction.
- Managed budget forecasting and cost control initiatives, optimizing resource allocation across departments.
- Directed training programs for staff, improving service quality and operational efficiency.
- Collaborated with culinary teams to design seasonal menus aligned with brand standards and guest preferences.
Director of Food and Beverage
Mustique Island
02.2018 - 03.2020
- Established strategic partnerships with local suppliers, enhancing menu offerings and sustainability efforts.
- Analyzed guest feedback to identify trends, driving improvements in service delivery and product quality.
- Oversaw compliance with health and safety regulations, ensuring a safe dining environment for guests and staff.
- Spearheaded marketing campaigns promoting food and beverage events, increasing revenue through targeted promotions.
Director of Food and Beverage
Parrot Cay by COMO
05.2014 - 10.2017
- Established accurate forecasting systems that enabled precise scheduling and inventory management, minimizing shortages and surplus.
- Monitored industry trends to ensure offerings remained fresh, relevant, and in high demand among target demographics.
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
Assistant Director of Food and Beverage
Secrets Maroma Beach
02.2011 - 04.2014
- Oversaw food and beverage operations, ensuring compliance with health and safety regulations.
- Developed and implemented innovative menu concepts to enhance guest satisfaction.
- Led training programs to elevate service standards among staff members.
- Analyzed customer feedback to refine offerings and improve dining experience.
Beverage Manager - Sommelier
Mandarin Oriental Hotel Group
01.2008 - 01.2011
- Managed beverage inventory, ensuring optimal stock levels and quality control.
- Developed innovative cocktail menus, enhancing guest experience and satisfaction.
- Trained and mentored staff in beverage preparation and service standards.
- Implemented cost-control measures, improving profitability of beverage operations.
Fine Dining Server at “Bleu” Restaurant, by Erick
The Ritz-Carlton, Grand Cayman
11.2006 - 11.2007
- Provided exceptional service, ensuring guest satisfaction and a memorable dining experience.
- Trained and mentored new servers on menu knowledge and service protocols.
- Streamlined order-taking process, enhancing efficiency and accuracy in service delivery.
- Collaborated with kitchen staff to ensure timely and accurate meal preparation.
Fine Dining Service “The Club Grill”
The Ritz-Carlton Hotel Company
11.2005 - 10.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Fine Dining Server at “Fantino”
The Ritz-Carlton Hotel Company
11.2003 - 10.2005
- Delivered exceptional service to guests, ensuring memorable dining experiences.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation.
- Managed wine pairings and beverage selections, enhancing guest satisfaction.
- Trained new servers on menu offerings and service protocols, improving team performance.
Banquet Server
The Ritz-Carlton Hotel Company
06.1999 - 11.2003
- Provided exceptional customer service during events, ensuring guest satisfaction and addressing inquiries promptly.
- Set up banquet rooms according to event specifications, maintaining high standards of presentation and cleanliness.
- Assisted in serving food and beverages efficiently, adapting to changing needs of large groups during events.
- Collaborated with kitchen staff to coordinate timely meal service, enhancing overall dining experience for guests.
Pool & Beach Server
The Ritz-Carlton Hotel Company
01.1996 - 05.1999
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely and accurate order processing.
- Trained and mentored new staff on restaurant protocols and service standards.
- Collaborated with kitchen staff to optimize food delivery and presentation quality.
Education
Certificate of Technical Studies - Food And Beverage
The Ritz-Carlton University
Cancun Quintana Roo Mexico02-2024
Sommelier Certification - Sommelier
Asociación Mexicana De Sommeliers
Mexico City 02-2006
Bachelor of Science - Hospitality Administration And Management
Instituto Tecnológico De Mérida
Mérida Yucatán, México 07-1994
Skills
- Process improvement
- Inventory management
- Cross-functional collaboration
- Staff training programs
Accomplishments
Certified Independent Instructor, endorsed by Secretaria de Gobierno, México Tequila Certification, Ing. José Valadez, Consejo Regulador del Tequila, 2011 Top three Best Sommelier in Mayan Riviera, Sommelier Competition ONSOM ( Organizacion de Sollmeliers Mexicanos )2012 Wine Professor; Anahuac University Wine Professor; Mexican Sommelier Association
Global Hospitality Management, Cornell University Effective Food and Beverage Management by William Moore, Creative Food and Beverage Solutions, NY. Catalyst Inclusive Leadership Training Wine Diploma, University La Sallé Cancun
Top Seller Ritz-Carlton Cancun
Best Quality Trainer of the Year 2001,Ritz-Carlton Cancun Mexico
Best Supervisor of the year 2008 Mandarin Oriental Riviera Maya
Diamonds Award of Excellence in Service 1999 Fantino Restaurant, getting the 5th Diamond after inspection Ritz-Carlton Cancun
Affiliations
Asociacion Mexicana de Sommeliers ASM
Organizacion de Sommeliers Mexicanos ONSOM
Worldwide Sommelier Association WSA - Italy
Association de la Sommellerie Internationale ASI- France
Certification
Global Hospitality Management, Cornell University Effective Food and Beverage Management by William Moore,Creative Food and Beverage Solutions, NY.
Wine Diploma, University La Sallé Cancun
Asociación Mexicana de Sommeliers Diploma, ASM, CDMX
Sommelier Certification ONSOM, Guadalajara Mexico
Food & Beverage University, Ritz-Carlton Hotel Company
Creative Use of Empowerment 2005 Ritz-Carlton Cancun Mexico Seven Habits of Highly Effective People 2001,Ritz-Carlton Cancun Mexico
Project Management,The University of Adelaide Coding Boot Camp
Timeline
Operations Manager
Sandals Regency La Toc
11.2022 - Current
Director of Food and Beverage Cluster
Hilton Playa Del Carmen
11.2021 - 10.2022
Director of Food and Beverage
Paradisus by Melia
04.2020 - 10.2021
Director of Food and Beverage
Mustique Island
02.2018 - 03.2020
Director of Food and Beverage
Parrot Cay by COMO
05.2014 - 10.2017
Assistant Director of Food and Beverage
Secrets Maroma Beach
02.2011 - 04.2014
Beverage Manager - Sommelier
Mandarin Oriental Hotel Group
01.2008 - 01.2011
Fine Dining Server at “Bleu” Restaurant, by Erick
The Ritz-Carlton, Grand Cayman
11.2006 - 11.2007
Fine Dining Service “The Club Grill”
The Ritz-Carlton Hotel Company
11.2005 - 10.2006
Fine Dining Server at “Fantino”
The Ritz-Carlton Hotel Company
11.2003 - 10.2005
Banquet Server
The Ritz-Carlton Hotel Company
06.1999 - 11.2003
Pool & Beach Server
The Ritz-Carlton Hotel Company
01.1996 - 05.1999
Certificate of Technical Studies - Food And Beverage
The Ritz-Carlton University
Sommelier Certification - Sommelier
Asociación Mexicana De Sommeliers
Bachelor of Science - Hospitality Administration And Management
Instituto Tecnológico De Mérida