Edrinique Cartwright
Nassau
Summary
Motivated and detail-oriented professional with a diverse background in customer service, human resources, and administrative support. Strong interpersonal skills and effective problem-solving abilities. Demonstrated success in ensuring client satisfaction. Seeking a position to utilize skills and experience for the organization's success and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Card Services Support Assistant
Fidelity Bank Bahamas
2023.11 - Current
- Provide administrative support to the Card Services department, including managing cardholder inquiries and processing card applications.
- Assist with card issuance and maintenance, ensuring accuracy and timely delivery to customers.
- Monitor and report on card transactions, addressing discrepancies and potential issues.
- Support the team in resolving card-related customer issues, ensuring a positive customer experience.
- Collaborate with internal departments to streamline processes and improve service delivery.
Human Resources Assistant
Fidelity Bank Bahamas
2023.05 - 2023.11
- Assisted with the recruitment process, including screening resumes, scheduling interviews, and conducting reference checks.
- Managed employee records, ensuring data accuracy and confidentiality.
- Assisted in onboarding new employees, including preparing necessary paperwork and conducting orientations.
- Supported payroll preparation by providing relevant employee information (e.g., absences, bonuses, and leaves).
- Coordinated and organized internal HR-related events and activities.
Call Center Agent
Bahamas Telecommunication Company
2022.09 - 2023.05
- Provided product information and assisted customers with inquiries and technical issues.
- Actively listened to customers and resolved their issues promptly and effectively.
- Collaborated with team members to enhance the overall customer experience.
Customer Service Representative
Quality Home Center
2019.11 - 2022.08
- Addressed customer inquiries and resolved complaints in a timely manner.
- Provided detailed product information and assisted customers with purchases.
- Ensured high levels of customer satisfaction by delivering superior service.
Office Clerk Intern
Bahamas Customs
2019.07 - 2019.08
- Managed filing systems and maintained up-to-date records.
- Handled incoming and outgoing mail, redirected calls, and provided general office support.
Human Resources Intern
Ministry of Education
2019.07 - 2019.07
- Maintained and organized employee records.
- Assisted with interview preparation and background checks for new employees.
- Collected personnel records from different departments for HR purposes.
infant nursery aid
stepping stone christian academy
2019.06 - 2019.06
- Performed a variety of tasks, such as dressing, feeding, bathing, and overseeing play.
Education
HIGH SCHOOL DIPLOMA -
ANATOL RODGERS HIGH
06.2019
Skills
- Strong interpersonal and communication skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Excellent time management and organizational skills
- Problem-solving and active listening
- Ability to work effectively in a team-oriented environment
References
REFERENCES AVAILABLE UPON REQUEST
Certification
Bahama Host Certificate | 2019
Best Call Stats of the Quarter | 2024
Timeline
Card Services Support Assistant
Fidelity Bank Bahamas
2023.11 - Current
Human Resources Assistant
Fidelity Bank Bahamas
2023.05 - 2023.11
Call Center Agent
Bahamas Telecommunication Company
2022.09 - 2023.05
Customer Service Representative
Quality Home Center
2019.11 - 2022.08
Office Clerk Intern
Bahamas Customs
2019.07 - 2019.08
Human Resources Intern
Ministry of Education
2019.07 - 2019.07
infant nursery aid
stepping stone christian academy
2019.06 - 2019.06
HIGH SCHOOL DIPLOMA -
ANATOL RODGERS HIGH
Bahama Host Certificate | 2019
Best Call Stats of the Quarter | 2024