Edrinique Cartwright
Nassau
Summary
Motivated and detail-oriented professional with a diverse background in customer service, human resources, and administrative support. Strong interpersonal skills and effective problem-solving abilities. Demonstrated success in ensuring client satisfaction. Seeking a position to utilize skills and experience for the organization's success and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Card Services Support Assistant
Fidelity Bank Bahamas
11.2023 - Current
- Provide administrative support to the Card Services department, including managing cardholder inquiries and processing card applications.
- Assist with card issuance and maintenance, ensuring accuracy and timely delivery to customers.
- Monitor and report on card transactions, addressing discrepancies and potential issues.
- Support the team in resolving card-related customer issues, ensuring a positive customer experience.
- Collaborate with internal departments to streamline processes and improve service delivery.
Human Resources Assistant
Fidelity Bank Bahamas
05.2023 - 11.2023
- Assisted with the recruitment process, including screening resumes, scheduling interviews, and conducting reference checks.
- Managed employee records, ensuring data accuracy and confidentiality.
- Assisted in onboarding new employees, including preparing necessary paperwork and conducting orientations.
- Supported payroll preparation by providing relevant employee information (e.g., absences, bonuses, and leaves).
- Coordinated and organized internal HR-related events and activities.
Call Center Agent
Bahamas Telecommunication Company
09.2022 - 05.2023
- Provided product information and assisted customers with inquiries and technical issues.
- Actively listened to customers and resolved their issues promptly and effectively.
- Collaborated with team members to enhance the overall customer experience.
Customer Service Representative
Quality Home Center
11.2019 - 08.2022
- Addressed customer inquiries and resolved complaints in a timely manner.
- Provided detailed product information and assisted customers with purchases.
- Ensured high levels of customer satisfaction by delivering superior service.
Office Clerk Intern
Bahamas Customs
07.2019 - 08.2019
- Managed filing systems and maintained up-to-date records.
- Handled incoming and outgoing mail, redirected calls, and provided general office support.
Human Resources Intern
Ministry of Education
07.2019 - 07.2019
- Maintained and organized employee records.
- Assisted with interview preparation and background checks for new employees.
- Collected personnel records from different departments for HR purposes.
infant nursery aid
stepping stone christian academy
06.2019 - 06.2019
- Performed a variety of tasks, such as dressing, feeding, bathing, and overseeing play.
Education
HIGH SCHOOL DIPLOMA -
ANATOL RODGERS HIGH
06.2019
Skills
- Strong interpersonal and communication skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Excellent time management and organizational skills
- Problem-solving and active listening
- Ability to work effectively in a team-oriented environment
References
REFERENCES AVAILABLE UPON REQUEST
Certification
Bahama Host Certificate | 2019
Best Call Stats of the Quarter | 2024
Timeline
Card Services Support Assistant
Fidelity Bank Bahamas
11.2023 - Current
Human Resources Assistant
Fidelity Bank Bahamas
05.2023 - 11.2023
Call Center Agent
Bahamas Telecommunication Company
09.2022 - 05.2023
Customer Service Representative
Quality Home Center
11.2019 - 08.2022
Office Clerk Intern
Bahamas Customs
07.2019 - 08.2019
Human Resources Intern
Ministry of Education
07.2019 - 07.2019
infant nursery aid
stepping stone christian academy
06.2019 - 06.2019
HIGH SCHOOL DIPLOMA -
ANATOL RODGERS HIGH
Bahama Host Certificate | 2019
Best Call Stats of the Quarter | 2024