Elizabeth Lubin
Nassau
Summary
Proven Customer Service Representative at Stepup Hosiery, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic resolution of conflicts. Demonstrated proficiency in data entry and customer relations, significantly improving satisfaction levels. Skilled in turning high-stress situations into positive outcomes, showcasing strong product knowledge and active listening to meet diverse customer needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lash Technician
Blink180andco
01.2019 - Current
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
- Educated clients on how to clean and maintain lash extensions.
- Used advanced tools and techniques to create beautiful, custom lash looks.
- Consulted with clients to understand desired look and discuss available lash options.
- Taught clients how best to care for lash extensions and prevent problems.
- Improved appointment booking efficiency with effective time management and organization skills.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Educated clients on proper at-home maintenance for extended wear of their lash extensions or other treatments performed.
Customer Service Representative
Stepup Hosiery
09.2013 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Cashier
Island Luck
06.2012 - 10.2012
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Enhanced customer experience by providing prompt and accurate transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Bachelor Of Arts - Police Science
Dickinson State University
North Dakota 05.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Customer Relations
- Data Entry
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Microsoft Outlook
- Team Development
- Microsoft PowerPoint
- Microsoft Office Suite
- Staff Training
- Product Sales
- Product and service solutions
- Staff education and training
- Shipping and Logistics
- POS systems expert
- Money handling abilities
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Rotary International
Certification
- MCAS - Microsoft Certified Application Specialist
- ACE - Adobe Certified Expert, Photoshop
- Sales Essentials Certificate
Timeline
Lash Technician
Blink180andco
01.2019 - Current
Customer Service Representative
Stepup Hosiery
09.2013 - Current
Customer Service Cashier
Island Luck
06.2012 - 10.2012
Bachelor Of Arts - Police Science
Dickinson State University
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