Elnecka Ferguson
Freeport,Grand Bahama
Summary
Highly motivated and self-directed professional with a proven track record of success in various roles, including guest relations, operations management, and data entry. Skilled in managing multiple tasks, prioritizing effectively, and delivering exceptional customer service. Proficient in data entry with a keen eye for detail and accuracy. A proactive team player with excellent communication and interpersonal skills. Seeking a challenging position where I can leverage my diverse skill set to contribute to the success of a forward-thinking company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Data Entry Clerk / Jr. Administrative Officer
Disaster Reconstruction Authority
Freeport, BS
01.2019 - Current
Promoted to Jr. Administrative Officer in 2023, entrusted with additional responsibilities including:
- Overseeing office operations to ensure efficiency and effectiveness.
- Developing and disseminating internal and external messages.
- Assisting with unique initiatives and events to support organizational goals.
- Handling travel arrangements and lodging reservations.
- Assisting with training and orientation of new administration professionals to ensure smooth integration into the team.
- Collaborating with other administrative workers and departments to streamline processes and enhance communication.
Guest Relations, Operations/Activities Manager
Apex International Marketing Group of Companies
Freeport, BS
01.2016 - 01.2017
- Maintained open lines of communication between staff and guests.
- Oversaw other guest relations team members including concierge and wait staff.
- Assessed employee performance and provided feedback for improvement.
- Organized monthly activities for adults and children, including games, music, art projects, and other recreational events.
- Monitored participants during all activities to ensure safety protocols were followed.
Reservation Agent, Ticketing Agent, Customer Service Agent, Flight Attendant, Flight Attendant Instructor
Western Air Ltd
Freeport, BS
12.2007 - 12.2016
- Teach trainees all the matters regarding the operations in the aircraft cabin.
- Greet passengers and ensure each reservation is valid.
- Provide information about flights and assist with checking in and boarding passengers.
- Provided support to other departments when needed.
- Answered inbound calls and responded to customer inquiries regarding reservations.
Education
High School Diploma -
Jack Hayward High
Bahamas 06.2000
- -
St. Georges High School
Freeport, Bahamas1998
- -
Hawksbill Junior High School
Freeport, Bahamas1995
Business Management
Edinburgh Napier University - Currently
EnglandSkills
- Professional and mature
- Operations management
- Team leadership
- Time management
- Organizational skills
- Communication skills
- Customer Service-Oriented
Certification
NEMA
- Introduction to Emergency Operations Center (EOC) Management
Alison Online Courses
- Fundamentals of Human Resources
- Supervision Skill - Managing Groups/Employee Interaction
- Basic Life Support
- Understanding the Essentials of Excel Data Visualization
- Building Healthy Daily Habits
- Introduction to Risk Management
FEMA
- The Role Of Voluntary Organizations In Emergency Management
- Hurricane Mitigation Basis For Mitigation Staff
- Community Hurricane Preparedness
- Public Assistance Donated Resources
- Debris Management Plan Development
- Emergency Planning
- Animals in Disasters: Awareness and Preparedness
- Effective Communication
- Adjuster: Customer Service
- Local Damage Assessment
- Public Assistance Donated Resources
- Team Leader Course
Affiliations
Rotarian
Rotary: Active member involved in community service projects promoting education, health, and humanitarian initiatives locally and globally. Dedicated to upholding Rotary's motto of "Service Above Self" and fostering goodwill and understanding in diverse communities.
Timeline
Data Entry Clerk / Jr. Administrative Officer
Disaster Reconstruction Authority
01.2019 - Current
Guest Relations, Operations/Activities Manager
Apex International Marketing Group of Companies
01.2016 - 01.2017
Reservation Agent, Ticketing Agent, Customer Service Agent, Flight Attendant, Flight Attendant Instructor
Western Air Ltd
12.2007 - 12.2016
High School Diploma -
Jack Hayward High
- -
St. Georges High School
- -
Hawksbill Junior High School
Business Management
Edinburgh Napier University - Currently
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