EL'SHAUNA GIBSON
Nassau
Summary
Diligent and reliable, successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fraud Alert Clerk
Commonwealth Banl Ltd.
07.2024 - 08.2024
- Monitor cardholder authorization and transaction activities in the fraud monitoring system.
- Perform maintenance on cardholder accounts if confirmation is received that transactions are suspicious.
- Answer all incoming calls and call customers about suspicious transactions.
- Prepare journals to charge customers for excessive declines and to issue conditional credit.
CARD EMBOSSING CLERK
Commonwealth Bank Ltd.
07.2023 - 06.2024
- Produce all credit card plastics for MasterCard and VISA Debit clients
- Ensure that all outgoing cards are packaged, sealed and distributed daily
- Secure all packages until collected for branch distribution
- Balance inventory of cards for verification, maintaining supply as required.
FILE CLERK
Commonwealth Bank Ltd.
05.2022 - 07.2023
- Assisted with data entry and administrative support tasks to help meet team goals
- Maintained physical and computer-based filing systems
- Sorted and classified documents into appropriate filing systems for increased traceability
- Assisted with document scanning and imaging projects to support accurate file back-up
- Identified and corrected inconsistencies in filing systems for increased accuracy.
CASHIER
Samica's Bargain Mart
04.2021 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Greeted customers entering store and responded promptly to customer needs
- Stocked, tagged and displayed merchandise as required.
SHOP ASSISTANT
Sheretha's Cre8tive Solutions
02.2021 - 06.2021
- Manage inventory
- Completed daily tasks accurately and on-time to support shop needs
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain an organized store
- Checked incoming orders and organized new stock
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Education
BBA - Banking And Finance
University of The Bahamas
05.2025
High School Diploma -
Central Eleuthera High School
06.2020
Skills
- Computer Skills
- Analytical and Critical Thinking
- Customer Service
- Flexible and Adaptable
- Organization and Time Management
Accomplishments
2024 First Runner up for Employee of the Quarter - Card Services Department.
Certification
American Banker's Association Certificate in BSA and AML Compliance
References
References can be made available upon request.
Timeline
Fraud Alert Clerk
Commonwealth Banl Ltd.
07.2024 - 08.2024
CARD EMBOSSING CLERK
Commonwealth Bank Ltd.
07.2023 - 06.2024
FILE CLERK
Commonwealth Bank Ltd.
05.2022 - 07.2023
CASHIER
Samica's Bargain Mart
04.2021 - 08.2021
SHOP ASSISTANT
Sheretha's Cre8tive Solutions
02.2021 - 06.2021
BBA - Banking And Finance
University of The Bahamas
High School Diploma -
Central Eleuthera High School
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