Elsworth Rolle
Nassau
Summary
A professional with deep expertise in and a passion for entrepreneurship in the tourism and service related industries. Proven track record in driving business growth and operational efficiency, with a strong focus on hospitality and adding a human element to any and all services. Known for reliability, effective problem-solving and being socially adept. Skilled in business management and customer relations, with an added knowledge of the food and beverage and technical industries.
Overview
45
45
years of professional experience
Work History
Owner
Loop of Luxury
05.2021 - Current
- Provide exceptional, luxury transportation services to diverse clientele, fostering an atmosphere of inclusivity.
- Maintain detailed records of guest preferences to personalize future visits.
- Assist guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Address customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintain detailed knowledge of local attractions, events, and services to better assist tourist clientele in making informed decisions over the entire duration of the visit.
- Conduct tours of local area and attractions, enhancing guests' understanding and enjoyment of the city of Nassau.
- Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
- Coordinated transportation arrangements for guests, needing transportation for weddings, funerals, and other special occasions .
- Provide international visitors with access to relevant local information, especially regarding dining experiences and tourist attractions.
Plumber | Facilities Management
United States Embassay, Nassau
02.2010 - Current
- Repair plumbing systems, components, and equipment.
- Install valves, hangers, supports, and flanges inside piping systems.
- Install new piping systems in various types of buildings following local building codes and regulations.
- Perform regular maintenance on plumbing systems to prevent costly future repairs for the facility
- Perform water testing and treatments
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for various stakeholders across the residences and facilities managed and owned by the Embassy
Plumber
Wilsu Plumbing
12.2006 - 02.2010
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings, including offices and homes, following local building codes and regulations.
- Performed regular maintenance on plumbing systems.
Manager/Owner
MidTown Sporting Lounge
10.2004 - 12.2006
- Managed and motivated employees to be productive and engaged in a myriad of services to customers including bartending, food service and food preparation.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, creating opportunities for entertainment, maintaining open lines of communication, and ensuring high-quality service delivery.
Lead Upholsterer and Interior Decorator
Princess Margaret Hospital
07.1994 - 10.2004
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals for the hospital's furniture.
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
- Implemented quality control measures to ensure all finished products met or exceeded management's expectations.
- Measured, cut and sewed materials to fit specifications.
- Maximized workspace efficiency by implementing organized storage solutions for fabric samples and supplies.
- Maintained a well-organized work environment, ensuring tools and materials were requested and readily available for each task.
- Managed junior team members through meetings and other communications, fostering an environment of continuous learning and improvement.
Maintenance Technician
Ministry of Public Works and Utilities
08.1992 - 07.1994
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot performed preventive maintenance within facilities.
- Followed work orders and specifications for replacement, repair, or maintenance.
- Inspected and maintained facilities to keep working areas in top working condition.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
Maintenance Technician
Ministry Of Agriculture And Fisheries
08.1986 - 08.1992
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot performed preventive maintenance within facilities.
- Followed work orders and specifications for replacement, repair, or maintenance.
- Inspected and maintained facilities to keep working areas in top working condition.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
Maître D'Hôtel
Royal Bahamian Hotel
07.1985 - 08.1986
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Implemented training for front of house staff to maintain high standards of customer service.
Restaurant Waiter
Pilot House Hotel
04.1980 - 07.1985
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers and team members.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Certificate - Journeyman
Bahamas Technical And Vocational Institute
Nassau, Bahamas05-2018
Associate of Arts - Upholstery And Interior Design
Robert Morgan Vocational Institute
Miami, Florida05-1989
Certificate - Painting And Decorating
Bahamas Technical And Vocational Institute
Nassau, Bahamas05-1986
Skills
- Customer Relations
- Small business operations
- Verbal and written communication
- Water Treatment
- Upholstery and Interior Design
- Food and Beverage
- Tourism and Hospitality
- Facilities management
Timeline
Owner
Loop of Luxury
05.2021 - Current
Plumber | Facilities Management
United States Embassay, Nassau
02.2010 - Current
Plumber
Wilsu Plumbing
12.2006 - 02.2010
Manager/Owner
MidTown Sporting Lounge
10.2004 - 12.2006
Lead Upholsterer and Interior Decorator
Princess Margaret Hospital
07.1994 - 10.2004
Maintenance Technician
Ministry of Public Works and Utilities
08.1992 - 07.1994
Maintenance Technician
Ministry Of Agriculture And Fisheries
08.1986 - 08.1992
Maître D'Hôtel
Royal Bahamian Hotel
07.1985 - 08.1986
Restaurant Waiter
Pilot House Hotel
04.1980 - 07.1985
Certificate - Journeyman
Bahamas Technical And Vocational Institute
Associate of Arts - Upholstery And Interior Design
Robert Morgan Vocational Institute
Certificate - Painting And Decorating
Bahamas Technical And Vocational Institute
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