Elvado Romando Turnquest
Coral Harbor
Nassau,Bahamas
Overview
24
24
years of professional experience
Work History
Lecturer
University of the Bahamas
01.2009 - Current
- Lecture courses within the Department of Social Sciences
- Courses taught include, but are not limited to, Understanding the Bible, Introduction To Old Testament, Introduction to New Testament, Religious Sects & Cults, Marriage & the Family, Exploring Christianity, Ethics and Introduction to Latin
- Assisted with the necessary course revisions needed for the Theological courses offered at the University of the Bahamas.
Senior Manager
Family Island Retail
10.2022 - 03.2024
- Implement and ensure that employees are properly Performance Managed to bring about high customer fidelity
- Ensure on-going staff training to drive a culture of Customer First Encounter Resolution
- Work with all other departments/divisions to develop service SLAs
- Develop metrics to measure, drive and improve quality Customer Service and Retention
- Work with relevant departments to oversee and drive superior Customer Satisfaction
- Create a culture and strong staff morale to help drive performance; ensure a passion for Customers; and practice a healthy work environment
- Ensure ongoing listening sessions for Customers throughout the island communities
- Develop innovative ways of reaching and serving customers
- Evaluate and Transform the high cost of doing business in the Family Islands
- Ensure that proper digitized tools are available to enhance customer engagement
- Drive Up-sell and New sales opportunities
- Oversee the proper administration of the Family Island Locations
- Ensure that the Disaster Preparedness protocols are updated and implemented as needed
- Develop reports and presentations for both Line-Staff and Upper Management
Manager
09.2017 - 01.2022
- Contact Center
- Ensure On-going staff training to develop and maintain high quality Full Service Agents
- Develop a culture of First Call Resolution
- Work with other departments to develop and implement agreed SLAs
- Develop a high performance team to meet pre-determined KPIs
- Drive opportunities for New Sales and Up-sell
- Implement Technology to deliver first in class Customer Service
- Develop reports and presentations for both Line-Staff and Upper Management
- Dive into analyzing customer reviews, call center interactions to provide crucial insights and reporting
- Analyze customer feedback and data to identify areas for improvement
- Train and onboard new customer care representative
- Monitor team performance and provide coaching and feedback
Consultant / Ministry
01.2011 - 01.2018
- Of Youth, Sports and Culture
- Travel to the Family Islands and Nassau giving Leadership Workshops, Conflict Resolution Workshops, Alcohol & Drug Abuse and Branding an Organization.
Sales Support
05.2017 - 09.2017
- (BTC)
- Pre-Sales Clean-Up
- Ensuring that all issues related to existing customer services are recorded, tickets created and customer follow-up
- Post Sales (existing Customer) Product Quality check
- Intercept and Follow through with customers wanting to give up the Flow TV (Retention)
- Reaching out to each new customers at 4 different intervals and administer surveys
- Liaising with Technical teams, Finance Team, Provisioning & Installation Teams – to ensure customer satisfaction
Manager
Marathon Mall Retail Store, BTC
11.2016 - 04.2017
- Customer Services all Products (Flow TV, Mobile, BraodBand & Landline)
- Ensuring service delivery for customers wanting to give up Flow TV and Land Line products
- Drive Sales to meet weekly targets - all Products
- Monitor and Assist with Financial Transactions
- Warehouse and Inventory
- Staff Management
Manager Human Resources
Bahamas Telecommunications Company
03.2013 - 04.2017
- Recruitment – Internal & External
- Employee Benefits: Life Insurance, Medical Insurance, Pension
- Employee Assistants Program
- Health & Safety
- Summer, Employee Registry
- Industrial
Assistant Superintendent
Simpson Penn Center for Boys
01.2012 - 02.2013
- Responsible for all Staff members working at the Center, this includes scheduling, retention and employee assistance
- Assist with recruitment
- Along with the Superintendent, evaluate all staff performance
- Responsible for all Residents at Simpson Penn
Counselor / Instructor
Bahamas Technical & Vocational Institute
01.2010 - 01.2012
- In Fall 2010, I was asked to develop the Psychology course offered for the first time to students in the Associate program at BTVI
- This included preparing a Course Outline, selecting the primary Text and secondary Reading Sources
- Psychology instructor
- Team member to restructure and teach the Student Success course offered to all the students at BTVI
- Organized the very successful Fall Motivational Lecture Series at the Institute
- Coordinate all Internships, liaison with Industries and help with Job Placements for all students.
Simpson Penn
01.2010 - 01.2012
- Responsible for Psychological testing and counseling at the Simpson Penn Center for Boys
- Taught Math and English to these boys
- Prepared the boys for entrance into BTVI after leaving the Center.
Priest of the Roman Catholic Archdiocese of Nassau
01.2005 - 01.2011
- Developed and taught a parish based continuing education course at St
- Francis Xavier Cathedral with a focus on Scripture and Church History
- Gave numerous Theological Reflections to large audiences throughout the Bahamas
- Developed and taught a parish based Moral Theology class to young adults
- Counseling
- Employee management
Teacher
Xavier’s Lower School
01.2005 - 01.2009
- Assisted The Catholic Board of Education in developing the framework for the Content and Process Standards and Benchmarks in Religion
- Taught Religion at the sixth grade level, preparing students for junior high school.
Head
Religion
09.2001 - 06.2002
- Department and taught all the students in grades 10, 11 and 12
- Prepared students for the BGCSE examination and produced the school’s highest percentage of passing up to that year.
Teacher
Grand Bahama Catholic High School
01.2000 - 01.2002
09.2000 - 06.2001
- Taught Religious Studies to a cross-section of students in grades 7 – 12.
Education
High School Diploma - Human Resource Development (HRD
Mangrove Cay High, Baptist Hospital
Summer 2025
Doctoral Program - undefined
Barry University
Current
undefined
Notre Dame School of Theology
2005
undefined
St. Meinrad College
1998
GCE - undefined
The College of the Bahamas
1995
BJC’s - undefined
Mangrove Cay High School
1992
Doctorate - undefined
Victoria Point Primary
1987
Master of Divinity - Moral Theology, Philosophy
Notre Dame Seminary
Bachelor of Arts - Psychology
St. Meinrad College, The College of the Bahamas
Additional Information
- AWARDS , National Honor Society in Psychology Clinical Pastoral Education
Timeline
Senior Manager
Family Island Retail
10.2022 - 03.2024
Manager
09.2017 - 01.2022
Sales Support
05.2017 - 09.2017
Manager
Marathon Mall Retail Store, BTC
11.2016 - 04.2017
Manager Human Resources
Bahamas Telecommunications Company
03.2013 - 04.2017
Assistant Superintendent
Simpson Penn Center for Boys
01.2012 - 02.2013
Consultant / Ministry
01.2011 - 01.2018
Counselor / Instructor
Bahamas Technical & Vocational Institute
01.2010 - 01.2012
Simpson Penn
01.2010 - 01.2012
Lecturer
University of the Bahamas
01.2009 - Current
Priest of the Roman Catholic Archdiocese of Nassau
01.2005 - 01.2011
Teacher
Xavier’s Lower School
01.2005 - 01.2009
Head
Religion
09.2001 - 06.2002
09.2000 - 06.2001
Teacher
Grand Bahama Catholic High School
01.2000 - 01.2002
High School Diploma - Human Resource Development (HRD
Mangrove Cay High, Baptist Hospital
Doctoral Program - undefined
Barry University
undefined
Notre Dame School of Theology
undefined
St. Meinrad College
GCE - undefined
The College of the Bahamas
BJC’s - undefined
Mangrove Cay High School
Doctorate - undefined
Victoria Point Primary
Master of Divinity - Moral Theology, Philosophy
Notre Dame Seminary
Bachelor of Arts - Psychology
St. Meinrad College, The College of the Bahamas
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