ENIQUA JOSEPH
FREEPORT
Summary
Proven leader and fast learner, excelled at Inti Corporation by enhancing productivity and maintaining high safety standards. At Off Da Grid, boosted bar revenue through effective upselling and customer service excellence. Skilled in conflict resolution and teamwork, consistently achieving customer satisfaction and loyalty at The Passport Office.
Overview
6
6
years of professional experience
Work History
General Assistant
Inti Corporation
09.2023 - 07.2024
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Barmaid
Off Da Grid
01.2021 - 01.2022
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
- Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
- Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
- Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
- Managed cash transactions accurately, balancing the cash register at the end of each shift.
- Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
Customer Service Representative
The Passport Office
04.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Jack Hayward Sr
Wild Cat Ave06.2016
Skills
- Team work
- Leadership
- Fast learner
- Motivated
Timeline
General Assistant
Inti Corporation
09.2023 - 07.2024
Barmaid
Off Da Grid
01.2021 - 01.2022
Customer Service Representative
The Passport Office
04.2018 - 05.2019
Jack Hayward Sr
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