Eralda Lubin- Powell
Nassau ,New Providence
Summary
A seasoned Duty Manager at Islandluck, I excel in operational oversight and motivational leadership, significantly enhancing team performance and customer satisfaction. Skilled in cash management and customer service, my approach has fostered strong customer loyalty and streamlined front desk operations, achieving notable efficiency improvements.
Overview
6
6
years of professional experience
Work History
Duty Manager
Islandluck
03.2019 - Current
- Opening and closing of business ,Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Cash handling, zout and drop procedure
- Clearing and verification of kiosks transactions
- Cashing and inputting of numbers, send email, login in any issue, alarm testing, daily shift report.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
Education
Diploma -
R.M.Bailey Senior High School
Robinson RdCertification And Patient Care Technician - Medicine
Cyber Tech
Collins Avenue06.2019
Skills
- Customer service
- Customer service focus
- Time management
- New employee training
- Cash management
- Shift scheduling
- Work planning and organization
- Verbal and written communication
- Operational oversight
- Motivational leadership
- Staff scheduling
- KPI setting and review
Languages
Creole
Advanced (C1)
Timeline
Duty Manager
Islandluck
03.2019 - Current
Diploma -
R.M.Bailey Senior High School
Certification And Patient Care Technician - Medicine
Cyber Tech
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