Eugena Hunt
Cowpen Road
Summary
Hospitality oriented hardworking individual looking to secure a responsible career opportunity, allowing me to fully utilizing my training, skills, knowledge and providing exceptional services to our guest.I’m an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator
Harborside at Atlantis
Nassau City
06.2024 - Current
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
On-Call Banquet Server
Rosewood Baha Mar
Nassau City
12.2023 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Handled food and beverage orders for up to 150 guests, delivering prompt and friendly service.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Maintained clean and safe work environment.
Counselor
Rosewood Bahamar
12.2019 - 03.2024
- Answered calls, responded to emails, and greeted guests
- Supervised and delegated activities for guests
- Collaborated with management to ensure standards and programs were upheld
- Developed vibrant customer service skills and interfaced well with management and fellow employees
- Proactively participated in meetings and create new practices
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained complete documentation and records of all purchasing activities.
Customer service supervisor
Baha Mar
01.2018 - 12.2019
- Supervised and delegated tasks to a team of 15 people
- Proactively participated in meetings and helped create new practices
- Processed a range of documentation and entered information into databases
- Trained, coached, and supervised new staff members
- Evaluated staff and built a reliable team
- Also worked with HR to create training to aid in storeroom staff development
- Collaborated with the sales team to develop an order tracking system linked to inventory and sales
- Performed daily inspections to determine supply needs and maintain facility security and safety for workers and goods.
- Coached employees through day-to-day work and complex problems.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Created, prepared, and delivered reports to various departments.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Analyzed inventory data to identify and address stock discrepancies.
Customer Experience Supervisor
Brady Linen
12.2016 - 01.2018
- Pitched ideas on how to improve performance and efficiency
- Proactively participated in meetings and helped create new practices
- Created detailed reports on team performance metrics, enabling management to make informed decisions regarding staffing needs and resource allocation.
- Implemented new training programs for staff, resulting in better performance and increased customer satisfaction.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
Early Childhood Development -
Early childhood Educator Institute
Nassau, Bahamas12.2021
Nursing Assistant -
Synergy Bahamas
Nassau, Bahamas12.2016
Diploma -
Doris Johnson Senior High
Nassau, Bahamas12.2009
Skills
- Communication
- Leadership
- Conflict resolution
- Team leadership
- Inventory management
- Customer service orientation
- Supervising Employees
- Payroll Preparation
- Training and Development
- Monthly Inventory
- Administration and Reporting
- Microsoft Excel
- Customer Relations
- Microsoft PowerPoint
- Microsoft Word
- Customer Service
Timeline
Front Desk Coordinator
Harborside at Atlantis
06.2024 - Current
On-Call Banquet Server
Rosewood Baha Mar
12.2023 - Current
Counselor
Rosewood Bahamar
12.2019 - 03.2024
Customer service supervisor
Baha Mar
01.2018 - 12.2019
Customer Experience Supervisor
Brady Linen
12.2016 - 01.2018
Early Childhood Development -
Early childhood Educator Institute
Nursing Assistant -
Synergy Bahamas
Diploma -
Doris Johnson Senior High