Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eugena Hunt

Cowpen Road

Summary

Hospitality oriented hardworking individual looking to secure a responsible career opportunity, allowing me to fully utilizing my training, skills, knowledge and providing exceptional services to our guest.I’m an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Front Desk Coordinator

Harborside at Atlantis
Nassau City
06.2024 - Current
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
  • Developed strong relationships with clientele, fostering loyalty and repeat business.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

On-Call Banquet Server

Rosewood Baha Mar
Nassau City
12.2023 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Handled food and beverage orders for up to 150 guests, delivering prompt and friendly service.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Maintained clean and safe work environment.

Counselor

Rosewood Bahamar
12.2019 - 03.2024
  • Answered calls, responded to emails, and greeted guests
  • Supervised and delegated activities for guests
  • Collaborated with management to ensure standards and programs were upheld
  • Developed vibrant customer service skills and interfaced well with management and fellow employees
  • Proactively participated in meetings and create new practices
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Maintained complete documentation and records of all purchasing activities.

Customer service supervisor

Baha Mar
01.2018 - 12.2019
  • Supervised and delegated tasks to a team of 15 people
  • Proactively participated in meetings and helped create new practices
  • Processed a range of documentation and entered information into databases
  • Trained, coached, and supervised new staff members
  • Evaluated staff and built a reliable team
  • Also worked with HR to create training to aid in storeroom staff development
  • Collaborated with the sales team to develop an order tracking system linked to inventory and sales
  • Performed daily inspections to determine supply needs and maintain facility security and safety for workers and goods.
  • Coached employees through day-to-day work and complex problems.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Created, prepared, and delivered reports to various departments.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Analyzed inventory data to identify and address stock discrepancies.

Customer Experience Supervisor

Brady Linen
12.2016 - 01.2018
  • Pitched ideas on how to improve performance and efficiency
  • Proactively participated in meetings and helped create new practices
  • Created detailed reports on team performance metrics, enabling management to make informed decisions regarding staffing needs and resource allocation.
  • Implemented new training programs for staff, resulting in better performance and increased customer satisfaction.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Education

Early Childhood Development -

Early childhood Educator Institute
Nassau, Bahamas
12.2021

Nursing Assistant -

Synergy Bahamas
Nassau, Bahamas
12.2016

Diploma -

Doris Johnson Senior High
Nassau, Bahamas
12.2009

Skills

  • Communication
  • Leadership
  • Conflict resolution
  • Team leadership
  • Inventory management
  • Customer service orientation
  • Supervising Employees
  • Payroll Preparation
  • Training and Development
  • Monthly Inventory
  • Administration and Reporting
  • Microsoft Excel
  • Customer Relations
  • Microsoft PowerPoint
  • Microsoft Word
  • Customer Service

Timeline

Front Desk Coordinator

Harborside at Atlantis
06.2024 - Current

On-Call Banquet Server

Rosewood Baha Mar
12.2023 - Current

Counselor

Rosewood Bahamar
12.2019 - 03.2024

Customer service supervisor

Baha Mar
01.2018 - 12.2019

Customer Experience Supervisor

Brady Linen
12.2016 - 01.2018

Early Childhood Development -

Early childhood Educator Institute

Nursing Assistant -

Synergy Bahamas

Diploma -

Doris Johnson Senior High
Eugena Hunt