Felicia Comarcho
Summary
Versatile Security Manager smoothly manages administrative department needs, team leadership and security planning. Knowledgeable about company requirements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Shift Manager
Atlantis Resort
08.2021 - Current
- Maintain strict confidentiality regarding sensitive information obtained as part of daily responsibilities.
- Train new hires thoroughly on company policies, procedures and equipment usage.
- Ensure accurate incident documentation through thorough review of all reports submitted by officers.
- Mentor and Coach Security Officers.
- Respond swiftly to security incidents and effectively resolved security issues.
- Interview potential new hires.
- Complete monthly Security Oversight Report.
- Assist with investigating sensitive matters.
- Oversaw the daily operations of The Cove and Reef.
- Oversee the daily operations of Administration.
Security Shift Supervisor
Atlantis Resort
08.2019 - 08.2021
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Maintained a safe environment for employees and visitors by overseeing the daily operations of the badging department.
- Oversaw the Security Communication Center and managed scheduling.
- Conducted training for Certified Lodging Security Certification.
- Conducted interviews for potential new hires.
Security Guard II
Atlantis Resort
07.2018 - 08.2019
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Security Guard I
Atlantis Resort
12.2012 - 07.2018
- Maintained a safe environment for staff and visitors.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Collect Lost and Found Items from around the property.
- Maintain Lost and Found Logs. Arranges shipping or in-person return of items to the customer.
Sales Associate
John Bull
08.2008 - 12.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Education
5 BGCSE's -
Doris Johnson Senior High
06.2005
5 BJC's -
L.W. Young Secondary
06.2002
Skills
- Administration
- In-service training
- Investigations
- Strong Leader and team member
- Strong organizational, analytical and problem-solving skills
- Written and verbal communication skills
Certification
Certified Lodging Security Officer
EMR Certified
Timeline
Security Shift Manager
Atlantis Resort
08.2021 - Current
Security Shift Supervisor
Atlantis Resort
08.2019 - 08.2021
Security Guard II
Atlantis Resort
07.2018 - 08.2019
Security Guard I
Atlantis Resort
12.2012 - 07.2018
Sales Associate
John Bull
08.2008 - 12.2012
5 BGCSE's -
Doris Johnson Senior High
5 BJC's -
L.W. Young Secondary
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