Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Felicia Joseph

Nassau,NP

Summary

Professional hospitality leader with deep expertise in guest relations and service excellence. Adept at fostering team collaboration and ensuring seamless operations in fast-paced environments. Strong communication and problem-solving skills, with focus on adaptability and delivering outstanding guest experiences. Known for reliability and consistency in meeting high standards.

Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.

Professional in export industry, bringing valuable experience in managing international logistics and compliance. Known for collaborative approach and consistent delivery of results, adapting to dynamic market conditions. Skilled in documentation, trade compliance, and building strong international partnerships.

Overview

9
9
years of professional experience

Work History

Import and Export Agent

Mr. Ship It
08.2023 - 02.2025
  • Documented waybill data and dimensions and weights of cargo in computer database.
  • Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
  • Processed live animal and perishable shipments in compliance with regulatory guidelines.
  • Achieved cost savings by identifying efficient routes for transportation and consolidating shipments when possible.
  • Facilitated on-time shipments by closely monitoring schedules, deadlines, and carrier performance.
  • Ensured compliance with international trade regulations, reducing potential legal issues for the company.

Secretary

Rest On Funeral Chapel
09.2019 - 06.2022
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.

Head Hostess

First Strike Charters
06.2016 - 08.2019
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.

Education

High School Diploma -

Freedom Baptist Academy
Nassau, Bahamas
09-2012

High School Diploma -

A.F Adderley Junior High School
Nassau, Bahamas
06-2009

Skills

  • Freight forwarding experience
  • Documentation preparation
  • Sales and marketing
  • Teamwork and collaboration
  • Customer & Guest services
  • Problem-solving & Multitasking Abilities
  • Active listening
  • Professional demeanor
  • Exceptional communication
  • Verbal and written communication
  • Office administration & Time Management

Languages

English
French

Timeline

Import and Export Agent

Mr. Ship It
08.2023 - 02.2025

Secretary

Rest On Funeral Chapel
09.2019 - 06.2022

Head Hostess

First Strike Charters
06.2016 - 08.2019

High School Diploma -

Freedom Baptist Academy

High School Diploma -

A.F Adderley Junior High School
Felicia Joseph