Fery Lewis

• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
• Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
• Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
• Evaluated client conditions to recommend appropriate massage therapy methods.

• Excelled under pressure during peak dining hours by efficiently preparing high volumes of quality dishes without compromising taste or presentation.
• Demonstrated excellent multitasking abilities by simultaneously preparing half dozen different dishes while maintaining quality standards.
• Make and serve authentic Jamaican food and juices

• Maintained clean and organized work environment, ensuring optimal productivity and minimal downtime.
• Supported team members in completing tasks efficiently, fostering positive and collaborative work atmosphere.
• Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
• Coordinated daily laundry tasks with other team members to maximize efficiency and maintain smooth workflow.

• Train new employees
• Interact with multicultural guest
• Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
• Performed deep-cleaning assignments on a regular basis to maintain hotel's overall appearance and appeal for both new and returning guests alike.
• Enhanced guest satisfaction by providing thorough and timely room cleaning services.

• Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Reduced guest complaints by maintaining high standard of cleanliness in all assigned rooms.

• Performed deep-cleaning assignments on regular basis to maintain hotel's overall appearance and appeal for both new and returning guests alike.
• Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.

• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.