Francisco De Carvalho
Lisbon
Summary
Accomplished Director with a strong track record of business leadership and a commitment to continuous improvement. Monitors performance and identifies issues, implements new technologies, and optimizes resources to drive success. Results-driven leader excelling in budget management and supply chain practices. Consistently leads high-performing teams and executes strategic initiatives that fuel organizational growth. Directs cross-functional projects to achieve significant process improvements and operational efficiencies. Demonstrated leadership and communication skills foster collaborative environments and consistently deliver impactful results.
Overview
2025
2025
years of professional experience
Work History
Hideaway Director
Private Destination at Royal Caribbean Int.
09.2023 - Current
- Responsible for the delivery of the guest experience at Hideaway Beach
- Managed facility and amenity setup oversaw arrival/check-in processes
- Supervised operations of restaurants, bars, pools, beach, and cabanas
- Coordinated venue operations for a capacity of up to 1800 guests
- Led and collaborated with 4 departments: Lifeguards, Operations, Food & Beverage, and Guest Services
- Increased customer satisfaction scores through enhanced service training
- Successfully coordinated and managed large-scale events, accommodating up to 1800 guests
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Coco Beach Club Director
Private Destination at Royal Caribbean Int.
- Identified and drove improvement opportunities in service, quality, and employee productivity
- Drove cost reduction through waste-minimizing practices and robust inventory control
- Increased operational performance and enforced productivity and quality standards
- Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste
- Helped team members confidently tackle daily workloads through empowered training and motivational strategies
- Built a strong and resilient team by identifying and onboarding highly qualified candidates for critical positions
- Organized regular inventory counts to keep records accurate and identify needs
- Managed customer experiences with a close eye on team interactions, touchpoints, and engagement methods
- Prepared team schedules to maintain optimal employee coverage for business needs
- Established clear expectations and objectives for team members and helped each achieve goals
- Enhanced operations by targeting underperforming areas and systematic weaknesses
- Delivered consistent quality products to customers by working directly with other departments
- Planned layouts for optimum workflows and business results
Food and Beverage Director
Royal Caribbean Cruise line
- Planned catering for meetings, activities, and parties
- Uphold strict food safety and sanitation standards across food service areas
- Worked with staff and physicians to plan menus for children with special dietary needs
- Established quality standards for food preparation, presentation, and service
- Selected food service employees and planned assignments for optimal coverage
- Oversaw food service program compliance with policies, laws, and regulations
- Determined equipment needs and specifications consistent with program budget
- Integrated employee safety regulations into food preparation and service activities
- Trained food managers to handle front-line issues, plan schedules and enforce production standards
- Met strict quality standards, continuously monitoring food handling and safety
- Ordered and replenished stock to maintain inventory
- Improved team knowledge and abilities by training each in proper procedures and standards
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
- Managed budget and oversaw expenses
- Controlled costs with effective supply management and monitoring of food use
- Organized pest control, trash removal, and equipment maintenance
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
New Build Food and Beverage Director
Royal Caribbean Cruise line
- Assist the F&B Team and Hotel Operations during the planning phase
- Manage the operations onboard during pre-and post-revitalization projects
- Ensure the ship delivers a product with enhanced quality
- Assist in the F&B Modernization business planning
- Identify cost-saving and revenue opportunities
- Monitor the overall F&B Modernization
Education
Hotel - Service Management - Hotel & Restaurants
Danish Tourism Academy School
01.2001
Skills
- Risk management
- Resource Coordination
- Process improvement
- Cross-functional collaboration
- Employee training
- Customer retention
- Staff management
- Project leadership
- Inventory control
- Goal setting
- Business management
- Performance improvement
Languages
Portuguese
Native language
English
Advanced
C1
Danish
Upper intermediate
B2
Spanish
Advanced
C1
Italian
Intermediate
B1
Timeline
Hideaway Director
Private Destination at Royal Caribbean Int.
09.2023 - Current
Coco Beach Club Director
Private Destination at Royal Caribbean Int.
Food and Beverage Director
Royal Caribbean Cruise line
New Build Food and Beverage Director
Royal Caribbean Cruise line
Hotel - Service Management - Hotel & Restaurants
Danish Tourism Academy School
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