GABRIELLE HEPBURN
Eight Mile Rock
Summary
Hardworking, reliable and focused on going above and beyond to support team and serve customers. Trained in the financial sector and offering top-notch abilities. Motivated to continue to learn and grow as business professional.
Overview
9
9
years of professional experience
Work History
Small Business Advisor
Holy Guacamole
01.2021 - 12.2021
- Developed innovative product proposals in response to specific customer requirements
- Coordinated and supervised activities of team members to consistently meet customers' needs
- Improved customer satisfaction
- Management of purchases for groceries
- Oversaw daily operations by focusing on efficiency, team collaboration, and process improvements
- Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams
- Monitored and controlled department budget, grew revenue and contained expenses, reviewing monthly profit and losses to identify areas in need of improvement
- Cash Handling and management
- Created business logo, flyers, and menu's
- Purchased & managed inventory.
OPERATIONS REPRESENTATIVE
Fidelity Bank
08.2018 - 05.2021
- Non-Credit banking services
- Custodian of Treasury & ATM Cash
- Loan disbursement per delegated authority
- Maintain & test security procedures
- Operations support for Financial Center Manager or Operations Supervisor as required
- Monitoring cash limits/Management of cash holdings
- Compliance Reviews to ensure adherence to Central Banks Anti-Money Laundering Guidelines
- Ensure custody/security requirements regarding Cash, Pins, Debit Cards, Stamps & Passwords were strictly adhered to and complied with
- Posting of transactions and fees
- Scanning of transactions and other documents
- Custodian of records, documents, files, and valuables
- Referrals of Financial Center products and services
- Preparation of assigned documents
- Posting back office entries
- Performed daily teller lock-up procedures
- Reviewed workflows and procedures to improve efficiency and customer service
- Performed other administrative/clerical duties as required
- Backup for Operations Supervisor
- Any other duties assigned.
CUSTOMER SERVICE REPRESENTATIVE
Fidelity Bank
08.2018 - 05.2021
- Executed and processed all non-credit banking transactions for customers of the bank as a teller
- Custody of cash to facilitate customer cash transactions
- Posting and scanning transactions
- Sales of products and services by making referrals for Loan Officers and Deposit Representatives
- Compliance reviews to ensure adherence to Central Bank Anti-Money Laundering Guidelines, KYC requirements, and Fidelity's internal instructions
- Ensured strict observation of Exchange Control Regulations
- Ensured custody/security requirements regarding Cash, Stamps & Passwords were strictly adhered to
- Performed other administrative/clerical duties as required.
PERSONAL BANKING ASSISTANT
Fidelity Bank
08.2018 - 05.2021
- Supported FCM with loan applications, loan documents, and administration of loans
- Preparation & scanning of loan documents
- Preparation and custody of credit, account documents, and other files for loan customers
- Filing and archives
- Collection of documents from clients
- Refer clients to FCM or Loan Officer regarding loan applications, condition of loan, changes in terms or conditions
- Preparation of bank drafts for loan/internal customers
- Preparation of Journal Vouchers for back office postings/corrections
- Obtained Statement of Affairs & any missing credit or account documents from loan customers
- Collection of overdue loan and credit card payments
- Assisted in Operations and backup for Operations Supervisor and Team Support in Operations.
CUSTOMER SERVICE REPRESENTATIVE
Fidelity Bank
07.2015 - 03.2017
- Executed and processed all non-credit banking transactions for customers of the bank as a teller
- Custody of cash to facilitate customer cash transactions
- Posting and scanning transactions
- Sales of products and services by making referrals for Loan Officers and Deposit Representatives
- Compliance reviews to ensure adherence to Central Bank Anti-Money Laundering Guidelines, KYC requirements, and Fidelity's internal instructions
- Ensured strict observation of Exchange Control Regulations
- Ensured custody/security requirements regarding Cash, Stamps & Passwords were strictly adhered to
- Performed other administrative/clerical duties as required.
SALES REPRESENTATIVE
The Fitness Connection
11.2012 - 07.2014
- Processed sales transactions for customers
- Inventory management
- Responsible for cash during opening and closing
- Assisted with promotional events and products (commercials & photoshoots to promote business)
- Responsible for retaining product knowledge to assist in customer retention and proper purchasing of products
- Maintenance of Social Media Page (Facebook)
- Assisted customers via telephone with quarries and concerns.
Education
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION
Terreve College
Certificate Of Completion - Leadership Training (Agape House)
Ever Increasing Glory School of Leadership
Grand Bahama 12.2023
High School Diploma -
Alpha Omega Christian High School
Grand Bahama06.2010
Skills
- Cash Handling & Management
- Customer Service
- Written and Verbal Communication
- Computer Literacy
- Counterfeit Cash & Cheque recognition
- Training
- Teamwork
- Willingness to learn
- Attention to Detail
- Problem-solving abilities
Awards
- Operations - Most Efficient (Quarter 4 - 2018)
- Exceptional Efforts [Hurricane Dorian customer requests] (Quarter 3 - 2019)
- Deposits Referred > 20k (Quarter 1 - 2019)
- Efficiency & Team Support (Quarter 1 - 2019)
- Awesome Team Player (Quarter 2 - 2019)
Timeline
Small Business Advisor
Holy Guacamole
01.2021 - 12.2021
OPERATIONS REPRESENTATIVE
Fidelity Bank
08.2018 - 05.2021
PERSONAL BANKING ASSISTANT
Fidelity Bank
08.2018 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE
Fidelity Bank
08.2018 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE
Fidelity Bank
07.2015 - 03.2017
SALES REPRESENTATIVE
The Fitness Connection
11.2012 - 07.2014
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION
Terreve College
Certificate Of Completion - Leadership Training (Agape House)
Ever Increasing Glory School of Leadership
High School Diploma -
Alpha Omega Christian High School
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