Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Delanique Johnson

Charlotte

Summary

Experienced hospitality professional with a talent for managing high-volume events and ensuring guest satisfaction. Known for strong teamwork skills and adaptability to meet dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished dining experiences. Reliable and results-driven with a knack for seamless coordination and attention to detail. Committed to continuous learning and seeking roles that challenge skills and provide new experiences to leverage strong customer service abilities for organizational success and personal growth.

Overview

11
11
years of professional experience

Work History

Banquet Server/Banquet Bartender

Embassy Suite Hotel
06.2024 - 01.2025
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Worked with banquet manager to coordinate event set up and schedule.

Spa Coordinator

Ballantyne Hotel
09.2023 - 02.2024
  • Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
  • Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
  • Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
  • Monitored access of guests and escorted to treatment areas.
  • Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
  • Answered questions about spa, treatments offered and spa's amenities.
  • Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.

Cashier

Flying Dutchman Liquor Store
09.2018 - 11.2020
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Collaborated with staff members and participated in wine tasting classes to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.

Bartender

Xscape Lounge
10.2016 - 04.2017
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.

Sales Representative

Hemline Boutique
06.2014 - 10.2016
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Increased sales by having a pleasant and friendly attitude with customers

Education

GED -

Doris Johnson Senior High School
Nassau, Bahamas
06-2013

Skills

  • Stocking and Replenishing
  • Product upselling
  • Customer assistance
  • Credit card processing
  • Cash register operations
  • Product knowledge
  • Spirit, wine and beer expertise
  • Cleaning and sanitizing
  • Good telephone etiquette
  • Adaptive problem solving

Accomplishments

  • Successfully completed and graduated from the Royal Bahamas Defense Force Rangers (2010-2013)
  • Recipient of the Governor General Youth Award Bronze Medal (2011-2013)

Timeline

Banquet Server/Banquet Bartender

Embassy Suite Hotel
06.2024 - 01.2025

Spa Coordinator

Ballantyne Hotel
09.2023 - 02.2024

Cashier

Flying Dutchman Liquor Store
09.2018 - 11.2020

Bartender

Xscape Lounge
10.2016 - 04.2017

Sales Representative

Hemline Boutique
06.2014 - 10.2016

GED -

Doris Johnson Senior High School

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Delanique Johnson