Golda Johnson
South Andros
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
BTC
02.2023 - Current
- Sole representative for both retail stores in Mangrove Cay & Kemps Bay.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to technician.
- Served constant flow of customer walk-ins with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Support Agent
Aliv
11.2016 - 07.2020
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Certificate - Quickbooks
University of The Bahamas
Online12.2022
Certificate - Entrepreneurship
Academy of Women Entrepreneurs
Online10.2022
Certificate - Microsoft Excel/Power Point
Kubicle
Online Training03.2018
Skills
- Account Updating
- Retail Store Support
- Complaint Resolution
- Call Management
- Product and Service Solutions
- Microsoft PowerPoint
- Product Sales
- Store Maintenance
- Money Handling Abilities
- Brand Representation
Timeline
Customer Service Representative
BTC
02.2023 - Current
Customer Support Agent
Aliv
11.2016 - 07.2020
Certificate - Quickbooks
University of The Bahamas
Certificate - Entrepreneurship
Academy of Women Entrepreneurs
Certificate - Microsoft Excel/Power Point
Kubicle
Similar Profiles
D`Shann BennettD`Shann Bennett
Sales Representative at BTCSales Representative at BTC
Cassandra EdwardsCassandra Edwards
Human Resource Associate at BTCHuman Resource Associate at BTC
Donald LaingDonald Laing
Supervisor at BTCSupervisor at BTC