Hannah Davis
Freeport
Summary
Dynamic customer service professional with a proven track record at Scotiabank, excelling in account management and active listening. Enhanced customer satisfaction through effective issue resolution and streamlined processes, resulting in increased loyalty. Proficient in data entry and critical thinking, driving efficient service delivery and fostering positive client relationships.
Offering strong foundation in financial principles combined with eagerness to learn and develop within accounting field. Brings understanding of financial reporting and hands-on experience with software tools like Excel and QuickBooks. Ready to use and develop analytical and organizational skills in Desired Position role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Scotiabank
Freeport, Bahamas
01.2024 - Current
- Assisted customers with account inquiries, providing accurate information and resolving issues efficiently.
- Managed daily transactions, ensuring accuracy and timely processing of customer requests.
- Leveraged CRM software to track customer interactions and improve service delivery.
- Educated customers on banking products and services, enhancing overall satisfaction and engagement.
- Collaborated with team members to streamline processes, reducing response times for customer queries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medical Assistant
Ralpha Health
08.2023 - 01.2024
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Prepared examination rooms, maintaining cleanliness and readying necessary medical supplies.
- Supported healthcare providers during examinations, facilitating effective patient care.
- Managed scheduling of patient appointments, optimizing clinic flow and access.
Education
Bachelor of Science - Biology
Benedict College
Columbia,SC05.2023
High School Diploma -
Tabernacle Baptist Christian Academy
Freeport, Grand Bahama06.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Paperwork processing
- Account updating
- Account management
- Spreadsheets
Timeline
Customer Service Representative
Scotiabank
01.2024 - Current
Medical Assistant
Ralpha Health
08.2023 - 01.2024
Bachelor of Science - Biology
Benedict College
High School Diploma -
Tabernacle Baptist Christian Academy