Harriet Taylor
Miami Gardens
Summary
Diligent professional with proven track record in managing operations and providing comprehensive administrative support. Demonstrated ability in streamlining rocesses and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
20
20
years of professional experience
Work History
Logistics Administrator
Island Destination Courier LLC
01.2023 - Current
- Assist the CEO with appointments, travel arrangements and management of calender.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for quotes, estimates, invoices, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Tracked orders and notified customers of status or potential delays.
- Ensured compliance with relevant regulations, including import/export laws and hazardous materials handling guidelines.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Arranging transportation for shipment to meet sailing deadlines.
- Performed any other duties assigned.
Assistant Manager
Conch Heaven
08.2022 - Current
- Streamlined restaurant operations for enhanced efficiency
- Implemented data-driven approach to optimize workflow
- Fostered a supportive and collaborative team environment, improving overall performance
- Led team to increase customer satisfaction
- Innovated dining atmosphere for enhanced customer experience
- Boosted repeat customer visits through strategic management
- Spearheaded the transformation of cocktail menu
- Fostered synergy with kitchen staff, enhancing bar-to-table service
- Streamlined bar operations, slashing drink preparation time
- Uphold brand standards through meticulous cocktail formulation
- Enhanced customer loyalty via consistent beverage quality
- Improved repeat customer rates by ensuring satisfaction
- Managed fast-paced cocktail service, elevating customer contentment and loyalty
- Uphold meticulous order accuracy amidst high-volume conditions
- Boosted guest experience through prompt and accurate cocktail service
- Strategically adjusted workflow to bolster team efficiency
- Managed inventory meticulously, forecasting needs to minimize waste
- Cultivated a team-oriented environment, enhancing morale and productivity
- Led restaurant operations including streamlining checkout process for enhanced customer satisfaction
- Managed payroll with precision, guaranteeing accurate and timely payments
- Implemented innovative strategies for efficient restaurant management
Head Waitress
Conch Heaven
01.2021 - 08.2022
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Trained staff members on use of POS system.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
- Promoted positive work environment by addressing conflicts among team members promptly and professionally.
Bartender
Fat Tuesday/Dick & Willy
01.2020 - 04.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Cocktail Waitress
RIU PALACE
05.2013 - 06.2019
- Greeted new customers, discussed specials, and took drink orders.
- Maximized revenue opportunities through upselling premium liquors within specialty cocktails based on individual guest tastes.
- Developed rapport with regular customers, fostering a welcoming environment and encouraging repeat business.
- Resolved guest issues professionally, efficiently turning negative experiences into positive outcomes whenever possible.
- Maintained a clean and organized bar area for efficient drink preparation and superior guest experience.
- Collaborated with bartenders to ensure timely delivery of drinks to guests, improving overall efficiency.
- Demonstrated exceptional multitasking abilities under high-pressure situations while delivering outstanding customer service consistently.
- Assisted with bartending duties during high-volume shifts.
Floor Supervisor
Phil's Food Service
02.2010 - 11.2011
- Trained new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Held team meetings to gain feedback, provide updates and set policies.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Scheduled shifts and shift changes to accommodate workload and employee needs.
Head Cashier, Payroll, Purchasing
Kemp & Sons
08.2004 - 05.2006
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Maintained a clean and organized work area, contributing to a pleasant environment for customers.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Processed both cash and card purchases and returns.
- Facilitated and logged store opening, closing, and shift changes.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
Education
Beautician
Bahamas Technical & Vocational Institute
Nassau Bahamas02-2018
Skills
- Flexibility
- Time management abilities
- Transportation Management
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Safety Procedures
Hobbies and Interests
- Reading books to explore different genres and expand knowledge
- Meeting new people to build connections and learn about diverse perspectives
- Attending cultural events to immerse in various traditions and art forms
- Participating in Junkanoo celebrations to experience local culture and festivities
Timeline
Logistics Administrator
Island Destination Courier LLC
01.2023 - Current
Assistant Manager
Conch Heaven
08.2022 - Current
Head Waitress
Conch Heaven
01.2021 - 08.2022
Bartender
Fat Tuesday/Dick & Willy
01.2020 - 04.2020
Cocktail Waitress
RIU PALACE
05.2013 - 06.2019
Floor Supervisor
Phil's Food Service
02.2010 - 11.2011
Head Cashier, Payroll, Purchasing
Kemp & Sons
08.2004 - 05.2006
Beautician
Bahamas Technical & Vocational Institute
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