Helen Wharff
Toronto
Summary
Proactive and results-driven individual with meticulous attention to detail and extensive experience in customer service and administrative duties. Expert in providing high-level support and improving company's overall performance and efficiency.
Overview
9
9
years of professional experience
Work History
Repossession Officer- Skip Tracing
Scotiabank, Canada
10.2022 - Current
- Conducting timely and effective collection activities by telephone, letter, e-mail and maintaining clear and updated account documentation.
- Implementing other proven collections and/or repossession strategies on accounts and obtaining maximum recovery ratios through in-house and third party collection efforts.
- Tracking files that are assigned to vendors and ensuring these accounts are efficiently worked.
- Conducting in-depth research on each customer using various skip tracing tools and techniques.
Collections Advisor, Call Center
Scotiabank Trinidad And Tobago
04.2017 - 04.2022
- Contacted delinquent customers and conducted evaluations, presenting them with effective solutions to reduce and/or eliminate their debt.
- Delivered exceptional customer service in Quality Analysis on calls by significantly exceeding target by 5%.
- Constructed comprehensive spreadsheets and presentations using MS Office tools for team meetings, creating visuals that highlighted successes and drove actionable insights.
- Participated in strategic development meetings and initiated innovative solutions thereby increasing Unit's overall efficiency.
- Oversaw the planning and delivery of staff meetings and events, resulting in a robust communication infrastructure between staff and executives.
Laboratory and Administrative Assistant
Ministry Of Labour
10.2014 - 06.2016
- Documented patient's information and maintained a confidential approach to sensitive information.
- Streamlined office operations by effectively managing the reception desk, ensuring prompt and courteous responses to inquiries and directing calls to the relevant persons.
- Developed effective strategies for filing systems that resulted in a higher degree of organization and accuracy of documents.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Education
Certificate - Certified ScrumMaster (CSM)
Scrum Alliance
02.2022
Bachelor of Science - Biology And Biochemistry (Hons.)
University of The West Indies St. Augustine
St. Augustine, Trinidad And Tobago06.2014
Skills
- Detail Oriented
- Communications and Collaboration
- Time management and Organization
- Data Entry
- Microsoft Office Expertise
- Customer Service and Support
- Problem Solving
- Multi-tasking & Prioritization
- Proven ability to handle confidential information
- Ability to meet deadlines and follow up on tasks
Accomplishments
- Consistently ranked in Department's 'Top 10' for exceptional Customer Service.
- Obtained 'Team's Top Collection Advisor' title in 2021 by significantly exceeding metrics thereby reducing overall delinquency in department.
Timeline
Repossession Officer- Skip Tracing
Scotiabank, Canada
10.2022 - Current
Collections Advisor, Call Center
Scotiabank Trinidad And Tobago
04.2017 - 04.2022
Laboratory and Administrative Assistant
Ministry Of Labour
10.2014 - 06.2016
Certificate - Certified ScrumMaster (CSM)
Scrum Alliance
Bachelor of Science - Biology And Biochemistry (Hons.)
University of The West Indies St. Augustine
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