Hilary McHardy-Burrows
Summary
Hardworking employee enthusiastic about learning in the Customer Service and Sales Representative field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Trainee
Baha Mar Resort
07.2014 - 04.2015
- Performed various tasks under supervision of Supervisor in the Public Areas
- Attended training sessions for customer service and brand awareness
Cashier/Crew Member
Dan Bran Limited
- Balance cash drawer and receipts
- Engage customers to take advantage of the in store promotion
- Assist with packing customer's goods and deliver good to the vehicle if need be
- Ensure merchandise is paid in prior to consumption of food or beverages
Cashier
Dunkin Donuts
- Ensure all safety rules and procedures are adheres to at all times
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Store Supervisor/Sales Representative
Common Wealth Brewery Limited
07.2019 - 11.2021
- Open and close location at designated times
- Placing and receiving orders for goods.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Head Cashier/Sales Representative
Viking Hospitality
- Serving customers in a retail store
- Making Sure end of day deposits and credit card are completely balanced
- Writing up deposit for the armour truck
- Inventory check daily
Customer Service Representative
Digi Print & Signs
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
12
Government High School
- Sales
- Team Building
- Problem Solving
- Decision Making
- A quick learner
- Excellent interpersonal skills
Education
Government High School
Skills
- Customer Needs Servicing
- Consultative Sales
- Data Entry
- Product Knowledge
- Computer Proficiency
- Microsoft Excel
Personal Information
- Date of Birth: 04/26/96
- Nationality: Bahamian
- Marital Status: Married
References
- Sherene Pitter, Digi Print & Signs Accounts Supervisor,242 442-3502
- Taneisha Mckenzie, CommonWealth Brewery, Store Supervisor 242 446-6909
- Crystal Miller, Star Bucks Store Manager, 242 816-6015
Timeline
Customer Service Representative
Digi Print & Signs
01.2023 - Current
Store Supervisor/Sales Representative
Common Wealth Brewery Limited
07.2019 - 11.2021
Trainee
Baha Mar Resort
07.2014 - 04.2015
Cashier/Crew Member
Dan Bran Limited
Cashier
Dunkin Donuts
Head Cashier/Sales Representative
Viking Hospitality
12
Government High School
Government High School
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