Cherlanda Pierre
Nassau,New Providence
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Scotiabank (Bahamas) Limited
10.2021 - Current
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Engage and educate customers about digital products
Sales Associate
Darjavou Beauty Supply
04.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
BBA - Business Management/ Minor in Human Resources
University Of The Bahamas
University Drive06.2024
Skills
Organizational skills,
Flexible,
Problem solving,
Active listening,
Communication,
Computer Skills/Literate,
Customer service,
Interpersonal Skills,
Leadership,
Management skills,
Punctual,
Honest
Multilingual
Languages
English
Native language
French
Upper intermediate
B2
Spanish
Elementary
A2
Haitian creole
Advanced
C1
Timeline
Customer Service Officer
Scotiabank (Bahamas) Limited
10.2021 - Current
Sales Associate
Darjavou Beauty Supply
04.2021 - 10.2021
BBA - Business Management/ Minor in Human Resources
University Of The Bahamas
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