Ianá Bullard
New Providence, BHS
Summary
A dedicated and compassionate individual with a natural ability to connect with diverse populations and provide emotional support. Possesses a deep understanding of the healthcare system and is adept at handling client centered reports. Committed to improving client well-being and enhancing their quality of life through personalized intervention strategies.
Overview
2
2
years of professional experience
Work History
Medical Social Worker
Ministry of Social Services
07.2024 - Current
- Conducted interviews and home visits with clients and family members.
- Assisted in discharge planning for clients.
- Coordinated with other organizations or government departments.
- Participated in educational campaigns.
- Conducted monthly statistics reports.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
Licensed Insurance Agent
Spring Venture Group
03.2023 - 06.2023
- Exhibited exceptional customer service.
- Distributed Medicare Advantage and Ancillary insurance packages.
- Assisted vulnerable populations with maximizing their benefits and understanding their Medicare options.
- Adhered to the Center for Medicare (CMS) and NAIC regulations.
- Undergone extensive sales training.
- Performed case management and data entry.
- Obtained life and health insurance license/ SMIA certificates to practice.
Customer Service Representative
Empyrean Benefits Solutions
08.2022 - 01.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Performed customer case management, data entry and call transcriptions
- Assisted employees with benefits enrollment,
- Operated multiple computer-based programs simultaneously,
- Worked in a hybrid call center setting.
- Worked with varying benefits systems from a variety of Fortune 500 companies.
- Performed chat and telecommunication assistance.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Social Work (BSW) - Non-profit Management
Midwestern State University
Wichita Falls, TX05.2022
Skills
- Microsoft Suite
- Google Workspace
- Canva Suite
- Computer Proficient
- Research & Statistics
- Case Management
- Rapport Building
- Cultural awareness
- Active Listening
- Report Writing
- Team Oriented
- Adaptability
Certifications
- Texas Life and Health Insurance Producer License, NPN#: 20650494, 03/01/23 - 09/30/25
- Project Dpro- Foundation Certificate, Project Management, 12/01/21
Timeline
Medical Social Worker
Ministry of Social Services
07.2024 - Current
Licensed Insurance Agent
Spring Venture Group
03.2023 - 06.2023
Customer Service Representative
Empyrean Benefits Solutions
08.2022 - 01.2023
Bachelor of Social Work (BSW) - Non-profit Management
Midwestern State University
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