Inderia Smith
Nassau
Summary
Service-focused Operations Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
Work History
Operations Manager
Sharkeez Bar & Grill
08.2023 - Current
- Oversee the entire daily function of the business
- Knowledge of organizational effectiveness and operations management
- Recruit and train new staff
- Outstanding organizational and Communication skills
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Manager
Sbarro
Nassau
03.2023 - 08.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
General Manager
Butters Something Different Restaurant
Nassau
01.2018 - 02.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Human Resources Manager
Kennedys Construction
Nassau
06.2015 - 06.2017
- Developed and implement HR strategies and initiatives aligned with the overall business strategy
- Bridged management and employee relations by addressing demands, grievances, or other issues
- Managed the recruitment and selection process
- Developed and monitor overall HR strategies, systems, tactics, and procedures across the organization
- Oversee and manage a performance appraisal system that drives high performance
- Hired and trained new staff to the company's brand image to ensure the best performance for each duty assigned.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Cashier & Sales Representative
Cost Right
Nassau
08.2008 - 08.2011
- Assisted customers with sales transactions accurately and efficiently, including cash, check, card, and layaway payments
- Created a world-class experience for customers using top-notch communication skills
- Completed daily cash and credit sales reports for supervisors and store managers
- Maintained the cleanliness and order of checkout areas on an hourly basis.
Education
Certification- Human Resources Consultant -
IAP Career College
06.2022
Soft Skill Management -
Sucess Training Institute
06.2020
Certificate- Computer Repair & Building -
Synergy Bahamas
06.2017
Certficate: Industrial Relations & Contract of Law -
University of The West Indies
06.2017
High School Diploma -
South Andros High School
South Andros06.2008
Skills
- Employee Recruitment & Retention
- Business Operations
- Goals And Performance
- Policy And Procedures
- Conflict Management
- Customer Service
- People Management
- HR Management
- Cash Management
- Effective Time Management
- Product Knowledge
- Inventory Management
- Marketing and Sales
- Analytical Skills
- Effective Communication
- Effective Team Leader
- Strategic Planning
- Collaboration
Details
Nassau, 2428145725, inderia61@gmail.com
Personal Information
Title: Operations Manager
References
References available upon request
Timeline
Operations Manager
Sharkeez Bar & Grill
08.2023 - Current
Manager
Sbarro
03.2023 - 08.2023
General Manager
Butters Something Different Restaurant
01.2018 - 02.2020
Human Resources Manager
Kennedys Construction
06.2015 - 06.2017
Cashier & Sales Representative
Cost Right
08.2008 - 08.2011
Certification- Human Resources Consultant -
IAP Career College
Soft Skill Management -
Sucess Training Institute
Certificate- Computer Repair & Building -
Synergy Bahamas
Certficate: Industrial Relations & Contract of Law -
University of The West Indies
High School Diploma -
South Andros High School