JACQUELINE ROSE MARIE BROWN
Nassau
Summary
Accomplished Manager with a proven track record at RBC Royal Bank, enhancing team performance and ensuring compliance with regulatory standards. Excelled in employee development and documentation control, achieving significant improvements in process efficiency. Skilled in fostering team collaboration and managing multiple priorities effectively, demonstrating exceptional organizational and multitasking abilities.
Overview
42
42
years of professional experience
Work History
Manager, Administration
RBC Royal Bank
04.2023 - Current
- Provided oversight to a team of 6 individuals and managed generic mailboxes.
- Directed team to ensure that credit applications submitted were distributed timely to meet SLAs.
- Coordinated vacations and absences to ensure sufficient complement present to carry out work.
- Facilitated cross training of team among peers in unit and in other departments
- Prepare FeedExpress report for RBC Enterprise.
Manager, Portfolio Analytics
RBC Royal Bank
09.1992 - 03.2023
- Developed and maintained relationships with internal partners.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Prepared regulatory and enterprise reports for several Northern Caribbean countries.
- Prepared Board Reports for the banks quarterly meetings
- Actively participated in the preparation of delinquency reports for senior management.
- Coordinated and calculated allowances for distressed loans.
- Actively participated in internal and external audits by ensuring that guidelines were followed and provided data required.
Administrative Assistant
RBC Royal Bank
04.1990 - 08.1992
- Handled all administrative matters for Operations department..
- Took minutes of meetings. .
- Prepared operation reports for department.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Stenographer
RBC Royal Bank, Palmdale Branch
03.1989 - 03.1990
- Answered calls coming in to switchboard and forwarding to correct party.
- Provided support to the Manager, Administration and Branch Manager.
- Provided assistance to the customer service team during lunch and peak periods.
- Assisted the loans department with completing forms and documents for clients.
Front Desk Officer
Kelton Lodge
03.1983 - 07.1985
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Provided support and filled in during peak periods, ensuring that rooms were cleaned and meals were prepared timely.
- Prepared banking deposits and planned for purchases of office supplies.
Education
No Degree - Certificate - Shorthand
Bahamas Academy Continuing Education
Nassau, BahamasAssociate of Arts - Business Administration
West Indies College
Mandeville, Jamaica05.1988
High School Diploma -
Bahamas Academy High School
Nassau, Bahamas06.1982
Skills
- Employee Development
- Documentation and control
- Accounting Procedures
- Organization and Multitasking
- Schedule Management
- Office Supervision
- Office Administration
- Business Administration
- Team Collaboration
- Records Management
- Account Reconciliation
- Administrative Support
Accomplishments
- Achieved Satisfactory ratings on numerous audits through effectively helping with oversight of guidelines and processes.
- RBC Cruise winner 2015
- Received and acknowledged on numerous occasions by peers and internal partners for support and diligence in ensuring that successful resolutions were reached during periods of collaboration.
- Received numerous outstanding performance ratings.
Timeline
Manager, Administration
RBC Royal Bank
04.2023 - Current
Manager, Portfolio Analytics
RBC Royal Bank
09.1992 - 03.2023
Administrative Assistant
RBC Royal Bank
04.1990 - 08.1992
Stenographer
RBC Royal Bank, Palmdale Branch
03.1989 - 03.1990
Front Desk Officer
Kelton Lodge
03.1983 - 07.1985
No Degree - Certificate - Shorthand
Bahamas Academy Continuing Education
Associate of Arts - Business Administration
West Indies College
High School Diploma -
Bahamas Academy High School
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