Jamillah Glinton
Sea Grape ,WG
Summary
Results-driven administrative professional with extensive experience in customer relations and customer experience management. Skilled in managing high-volume workloads, optimizing workflows, and leading teams to enhance customer satisfaction and engagement. Proven ability to support executive-level operations, develop standard operating procedures, and implement strategic initiatives to drive organizational success. Proficient in digital content creation for social media and print, utilizing Canva to effectively communicate brand messaging. Seeking to leverage expertise in a management position focused on customer experience and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant Customer Exp. & Channels
Cable Bahamas/ALIV
03.2018 - Current
- Supported the Vice President in enhancing customer experience and channel operations
- Developed and maintained comprehensive Standard Operating Procedure manuals
- Planned and organized high-profile meetings and conferences, ensuring smooth business operations
- Managed corporate events, including hospitality needs, travel arrangements, and logistics for speakers and attendees
- Created and monitored monthly expense reports, budgets, and filing systems to streamline administrative processes
- Facilitated communication with over 30 vendors, contractors, and professional services, ensuring accurate and timely order fulfillment
- Coached new employees on administrative procedures, company policies, and performance standards
- Coordinated travel arrangements, including booking airfare, hotels, and ground transportation
- Utilized Canva to create digital content for internal communications and event promotions.
Contact Center Representative
Aliv
03.2017 - 03.2018
- Achieved high customer satisfaction ratings through proactive issue resolution and product knowledge
- Adhered to company policies and scripts to consistently meet call-time and quality standards
- Educated customers on system navigation, form completion, and service access, enhancing user experience
- Engaged in continuous learning to improve performance and service delivery.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
Health Insurance Supervisor
National Insurance Board
01.2016 - 01.2017
- Led a team of 10 to maintain efficiency and organize workflows, ensuring compliance with company policies
- Resolved customer complaints and adjusted policies to meet changing needs, improving customer satisfaction
- Evaluated employee performance, providing coaching and training to address areas for improvement
- Managed high volumes of client interactions, establishing strong rapport with medical staff and patients.
Education
Executive Administrative Assistant -
IAP Career College
Virtual01.2022
Bachelor of Arts - Mass Communications (Broadcast Journalism)
Bethune Cookman University
Daytona Beach, FL01.2010
High School Diploma - undefined
Eight Mile Rock High
Martin Town West, Grand Bahama06.2007
Skills
- Leadership & Team Management
- Customer Experience (CX) Optimization
- Strategic Planning & Implementation
- Standard Operating Procedures Development
- Effective communication skills
- Digital Content Creation (Canva)
- Multitasking & Time Management
- Problem-Solving & Decision-Making
- Microsoft Office Suite & Digital Literacy
- Travel Arrangements
- Presentation Creation
- Executive Support
- Check processing
- Travel coordination
- Conference planning
- Purchase orders organization
Certification
- Certification in Executive Administrative Assistance, IAP Career College
- Self-taught in creating digital content for social media platforms and print using Canva
- Continuous professional development in customer experience and administrative management
- Certified in Artificial Intelligence, The AI Learning Company (Terrance McMahon)
Timeline
Administrative Assistant Customer Exp. & Channels
Cable Bahamas/ALIV
03.2018 - Current
Contact Center Representative
Aliv
03.2017 - 03.2018
Health Insurance Supervisor
National Insurance Board
01.2016 - 01.2017
Bachelor of Arts - Mass Communications (Broadcast Journalism)
Bethune Cookman University
High School Diploma - undefined
Eight Mile Rock High
Executive Administrative Assistant -
IAP Career College
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