Jamslay Jean
Nassau,NP
Summary
Proven Customer Service Representative at Esso, adept in resolving high-stress situations with critical thinking and active listening, enhancing customer loyalty. Skilled in teamwork, collaboration, and basic troubleshooting, consistently delivering solutions that benefit both customers and company. Demonstrates reliability and automotive repair knowledge, ensuring efficient and empathetic service delivery.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Esso
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
C.C. Sweeting Senior High School
Oakes Field06-2024
Skills
- Active listening
- Critical thinking
- Work prioritization
- Basic math proficiency
- Automotive repairs
- Teamwork and collaboration
- Customer service and assistance
- Reliability and punctuality
Timeline
Customer Service Representative
Esso
12.2022 - Current
High School Diploma -
C.C. Sweeting Senior High School
Similar Profiles
Heaven BeeverHeaven Beever
Substitute Teacher at EssoSubstitute Teacher at Esso
Vielka ValdezVielka Valdez
Substitute Teacher at EssoSubstitute Teacher at Esso
ANN EPANETUS SHAHARIAH MEDAVANKALAANN EPANETUS SHAHARIAH MEDAVANKALA
Sales assistant at EssoSales assistant at Esso