Janae Smith
Nassau
Summary
Dynamic and reliable professional with a proven track record in customer service and cash handling. Excelled in fostering positive customer relationships and efficiently managing financial transactions. Demonstrates exceptional organizational abilities and professionalism, ensuring high levels of accuracy and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Tops Lumber And Plumbing
Nassau
06.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Western Union Agent Cashier
Aliv Telecommunication
Nassau
11.2015 - 09.2021
- Developed an expert knowledge of Western Union products and services to confidently answer customer questions accurately and efficiently.
- Provided comprehensive support for both sender''s and receiver''s inquiries regarding money transfer services, ensuring clear communication throughout the process.
- Promoted a positive work environment by collaborating effectively with team members to resolve issues and provide superior service.
- Managed daily reconciliation activities thoroughly, ensuring all transactions were accurately documented and accounted for.
- Ensured compliance with company policies and federal regulations through diligent verification of customer identification and transaction documentation.
- Improved efficiency of money transfers by staying up-to-date on currency exchange rates and understanding regulatory requirements for international transactions.
- Demonstrated flexibility in adapting to changing business needs or priorities while maintaining a consistent level of performance under pressure.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
Housekeeper
Bahamar
Nassau
02.2014 - 07.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Verified cleanliness and organization of storage areas and carts.
Education
Quickbooks - Accounting
Synergy Bahamad
Shirley Street06.2016
Diploma -
C.V Bethel Sr. High
East Street 06.2013
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Cash handling expertise
- Payment Processing
- Conflict Resolution
- Cash Drawer Balancing
- Reliable and Responsible
Certification
Quickbooks Certificate
Timeline
Cashier
Tops Lumber And Plumbing
06.2023 - 07.2024
Western Union Agent Cashier
Aliv Telecommunication
11.2015 - 09.2021
Housekeeper
Bahamar
02.2014 - 07.2014
Quickbooks - Accounting
Synergy Bahamad
Diploma -
C.V Bethel Sr. High