Jeanette Thurston
Nassau
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
38
38
years of professional experience
Work History
Supply Chain
Bahamas Telecommunication Corporation
01.2021 - Current
- Supervise all Recycling and re-packaging of Fibre and Copper equipment for installs(STB'S/ONT/MODEMS)
- Manage Warehouse for returns in Finance system
- Notification/tracking shipment arrival at the warehouse
- Collaborated with stakeholders for collection of shipments
- Account manager for DHL
- Upload all company products in Cerillion for billing
FTTH Material Management
Bahamas Telecommunication Corporation
01.2017 - 01.2021
- All aspect of facilitating equipment’s to Fibre Contractors and BTC Workforce Technicians
- Processing of Workorder for installations
- Assisting Manager with administration duties within the department
Franchise Department
Bahamas Telecommunication Corporation
01.2016 - 01.2017
- Data Entry for Pop-up sales team
- Monthly reconciliation for Each Franchise Stores
- Process application for FLOW Triple-Play customers for the Flow Department
Customer Care/Retention Department
Bahamas Telecommunication Corporation
01.2010 - 01.2016
- Mystery Shopper, Mystery Shopping Reviews
- Top 100 Residential Customers
- Top 100 Enterprise Customer
- Retention Team
- Cashier Duties
- Department Monthly reports
- Net Promoter Score
- Online Sales
- Customer Satisfaction Surveys
- BTC Surveys
Universal Customer Service Representative
Bahamas Telecommunication Corporation
03.2007 - 01.2010
- All aspects of Customers Operations (Frontline Customer Services Operations, Cerillion Task Forces)
- Assist with Executive and Administrative Services as need be
Receptionist/ Accounting Assistant
Chevron Bahamas Ltd
09.2006 - 03.2007
- Monitor Switchboard
- Receive and Deposit customer payments
- Filing
- Daily summary of Deposit
- Apply Payment to Customer A/C – Solomon Software
- Vendor Reconciliations
Wedding Consultant- Senior Sales Executive /Romance Director
Seashells Weddings
08.2005 - 06.2006
- Co-ordinate Destinations Wedding for Off-Shore clients
- Manage Clients Accounts
Travel Consultant (Lead Agent 1996-2000)
Mundytours Ltd/Destinations
07.1990 - 08.2005
- Assist Supervisor with daily operations
- Customer Services
- Cash handling
- Managed the grand opening of the Eleuthera branch of Mundytours Ltd
- Provide customer service in the ticketing department
Travel Consultant/Agent
Fiesta Travel and Tours
06.1988 - 07.1990
- Managed the daily operations of the office
- Cash handling
- Generated billing/sales reports
- Provided customer service
Travel Consultant/Receptionist
Bahama Holidays Ltd.
05.1987 - 06.1988
- Managed various phone lines
- Assisted with inventory management
- Provided customer service in the reservations department
Education
Teacher's Aid Certification - Teaching
Early Childhood Educators Institute
01-2025
Patient Care Technician -
Early Access Training Centre
12.2013
Bachelor of Science - Business Management – Honors
Omega College
Nassau, Bahamas09.2008
Certificate in Microsoft Office PowerPoint -
Lignum Institute Of Technology
Nassau, Bahamas05.2007
Certificate in QuickBooks Pro Application -
Institute of Business and Commerce
Nassau, Bahamas05.2006
Associate of Arts - Management
Bahamas Baptist Comm. College
Nassau, Bahamas01.2003
Computer training and basic computer programming - Introduction to Computers and Programming
ComputerEd
Nassau, Bahamas01.1988
Skills
- Proficiency in Microsoft Word
- Proficiency in Excel
- Computer Skills
- Proficiency in online applications
- PowerPoint Application
- Global supply chain operations
- S4 Hanna software
- Cash handling
- Account management
- CRM software
- Warehousing functions
- Data entry
- CMS software
Awards
- Certificate of Appreciation for Outstanding Performance in Customer Service
- Top 10 For Outstanding Sales Effort- 2002 Destinations Travel
- Outstanding Performance-February 1997
- Outstanding Performance –April 1994
- Bahama Host – July 1992
- Workshop on Positive Attitudes, Professionalism & Self Motivation Mayflower Management Institute – January 1989
Timeline
Supply Chain
Bahamas Telecommunication Corporation
01.2021 - Current
FTTH Material Management
Bahamas Telecommunication Corporation
01.2017 - 01.2021
Franchise Department
Bahamas Telecommunication Corporation
01.2016 - 01.2017
Customer Care/Retention Department
Bahamas Telecommunication Corporation
01.2010 - 01.2016
Universal Customer Service Representative
Bahamas Telecommunication Corporation
03.2007 - 01.2010
Receptionist/ Accounting Assistant
Chevron Bahamas Ltd
09.2006 - 03.2007
Wedding Consultant- Senior Sales Executive /Romance Director
Seashells Weddings
08.2005 - 06.2006
Travel Consultant (Lead Agent 1996-2000)
Mundytours Ltd/Destinations
07.1990 - 08.2005
Travel Consultant/Agent
Fiesta Travel and Tours
06.1988 - 07.1990
Travel Consultant/Receptionist
Bahama Holidays Ltd.
05.1987 - 06.1988
Bachelor of Science - Business Management – Honors
Omega College
Certificate in Microsoft Office PowerPoint -
Lignum Institute Of Technology
Certificate in QuickBooks Pro Application -
Institute of Business and Commerce
Associate of Arts - Management
Bahamas Baptist Comm. College
Computer training and basic computer programming - Introduction to Computers and Programming
ComputerEd
Teacher's Aid Certification - Teaching
Early Childhood Educators Institute
Patient Care Technician -
Early Access Training Centre
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