Jaquan Brennen
Bailey Town Bimini Bahamas
Summary
Seasoned professional well-versed in product development, quality assurance, policy development, and compliance reporting. Organized and systematic with excellent communication and planning abilities, dedicated to improving operational efficiency and customer experience in the tourism and service industries. Seeking challenging opportunities to leverage diverse skill sets in a dynamic environment.
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Overview
10
10
years of professional experience
Work History
Coordinator
Bahamas Ministry of Tourism
Bimini Bahamas
10.2023 - Current
- Support the Manager, Bimini Tourist Office, in overseeing the evolving product of Bimini and enhancing visitor experiences.
- Monitor cruise arrivals and collaborate with Resorts World and the Road Traffic Department to maintain efficient operations.
- Ensure compliance of tenants at Bimini Craft Center and Cruise Port during peak arrival and departure times.
- Assist in the strategic planning and execution of ongoing training initiatives, including Bahamahost training within Core, Corporate, and Schools programs.
- Oversee and edit Bimini's landing page on platforms such as Bahamas.com and TourismToday.com to ensure accurate and updated information.
- Direct emergency preparedness activities and ensure procedures comply with established protocols.
- Collaborate on the establishment of Global Sustainable Tourism Council standards, driving improvements in the tourism sector.
- Coordinate familiarization trips, media visits, and special events such as boating flings and fly-in
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
- Contributed to the development of a strong compliance culture within the organization by promoting awareness of relevant rules and guidelines through training sessions and communications campaigns.
Senior Managing Partner
Brennen Fox Thompson
Bailey Town Bimini , BHS
11.2019 - Current
- Spearheaded successful acquisitions and mergers, resulting in significant expansion of company reach and market share.
- Established a track record of meeting aggressive deadlines under high-pressure situations by employing efficient time management techniques.
- Counseled clients on potential outcomes of legal matters.
- Maintained up-to-date knowledge of changes in immigration laws and policies, providing clients with the most relevant advice based on current regulations.
- Enhanced client satisfaction by providing personalized immigration consultation and guidance.
- Drafted comprehensive legal documents including contracts, agreements, and memoranda of understanding for diverse clientele.
- Developed long-lasting relationships with clients by providing exceptional customer service throughout the entire transaction process.
Brokerage Manager
700 Islands
Opa Locka , FL
06.2018 - 08.2022
- Complied with established internal controls and policies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.
- Established and checked coding procedures, monitored reports and updated internal files.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Manager of Operations
Baleria Caribbean
Ft Lauderdale , FL
11.2018 - 01.2020
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Increased profit by streamlining operations.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
Coordinator
Ministry Of Social Services
Bailey Town Bimini Bahamas , BHS
11.2017 - 11.2018
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Coordinated with human resources department to handle payroll and personnel databases.
- Gathered and organized materials to support operations.
- Prepared agendas and took notes at meetings to archive proceedings.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Trained team members
- Organized events on behalf of the ministry.
Representative
Bahamas Ministry Of Tourism
Bailey Town Bimini Bahamas
06.2015 - 06.2017
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Provided basic support resolving issues for Guest on variety of Tourism's products.
- Responded to Tourist questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Managed relationships with distribution channel partners and determined proper sourcing methods depending on product category and discount margins.
- Translation for Guest Services
Education
Master of Laws - International Law, Immigration & Treaty
EULER International
10-2025
LLB Hons - Law
University of Essex
10.2022
Certificate - Spanish Language And Literature
Elec Spanish School
08.2015
High School Diploma -
Louise Mc Donald High
06.2016
Skills
- Field Inspections
- Conflict Management
- Risk Assessment
- Policy Development
- Compliance Reporting
- Audit Coordination
- Data Analysis
- Records Management
- Business Intelligence
- Privacy and Confidentiality
- Legal Compliance
- Legal Terminology
- Document Review
Languages
English
Native language
Spanish
Advanced
C1
Timeline
Coordinator
Bahamas Ministry of Tourism
10.2023 - Current
Senior Managing Partner
Brennen Fox Thompson
11.2019 - Current
Manager of Operations
Baleria Caribbean
11.2018 - 01.2020
Brokerage Manager
700 Islands
06.2018 - 08.2022
Coordinator
Ministry Of Social Services
11.2017 - 11.2018
Representative
Bahamas Ministry Of Tourism
06.2015 - 06.2017
LLB Hons - Law
University of Essex
Certificate - Spanish Language And Literature
Elec Spanish School
High School Diploma -
Louise Mc Donald High
Master of Laws - International Law, Immigration & Treaty
EULER International