Jernise Johnson
Freeport
Summary
Proactive Bartender and Mixologist with extensive experience in high-volume settings and exceptional customer service. Skilled in cash handling, inventory management, and creating innovative cocktails. Proven ability to enhance customer experiences and foster positive environments through effective communication and teamwork. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
7
7
years of professional experience
Work History
Part Time Bartender
Small Local Bars
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Gym Receptionist
Nesbitt Fitness
11.2022 - 12.2024
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
Bartender
Chances Bar
02.2024 - 06.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Mixologist
Xtreme Intwine
04.2023 - 11.2023
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Collaborated with kitchen staff to create pairings between cocktails and menu items, enhancing overall dining experience.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Input orders into system at point of sale and created guest checks.
- Enhanced customer experience by creating visually appealing and innovative cocktails.
Bartender
EverythingClold
04.2021 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Sugar Rush
06.2022 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Cashier Cook And Disbatch
Pizza Hutt
10.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Pump Attendant
Focol
08.2017 - 02.2019
- Provided excellent service through timely responses to customer inquiries and concerns.
- Provided exceptional customer service by answering questions about fuel types and prices, as well as offering additional services and products available at the station.
- Enhanced customer satisfaction by providing efficient fueling services and maintaining a clean work environment.
- Demonstrated strong multitasking abilities while managing multiple vehicles'' refueling needs simultaneously without compromising quality of service or safety standards.
- Received positive feedback from customers for providing friendly and attentive service during interactions.
- Supported station operations by performing minor repairs on equipment as needed.
Education
No Degree - Information Technology
Btvi
Freeport, Bahamas07.2020
High School Diploma -
St Georges High
Freeport, Bahamas07.2016
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Customer service expertise
Timeline
Bartender
Chances Bar
02.2024 - 06.2024
Mixologist
Xtreme Intwine
04.2023 - 11.2023
Gym Receptionist
Nesbitt Fitness
11.2022 - 12.2024
Bartender
Sugar Rush
06.2022 - 03.2023
Cashier Cook And Disbatch
Pizza Hutt
10.2021 - 01.2022
Bartender
EverythingClold
04.2021 - 10.2023
Pump Attendant
Focol
08.2017 - 02.2019
Part Time Bartender
Small Local Bars
No Degree - Information Technology
Btvi
High School Diploma -
St Georges High
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