Jocelyn Lugo
Homestead,Florida
Summary
Stellar and outgoing personality with exceptional multitasking skills. Able to keep a crowd happy and smiling while still maintaining an impeccable work ethic and uphold a high standard of customer service. Efficient and courteous manner while maintaining poise and a sense of humor in a demanding environment . Goal oriented, and dependable team player. Experienced in training and motivating team members. Seeking a position where i can contribute to a dynamic team at a high-volume, fast-paced establishment.
Overview
12
12
years of professional experience
Work History
Manager
RETROFOCUS MEDIA LLC
02.2020 - Current
- Take care of bookings, contracting and invoicing
- Location scouting
- Project Model scouting
- Organize day of event for producers
- Make sure projects are delivered accordingly
- Take care of scheduling for staff
- Recruited and hired qualified candidates to fill open positions
- Set sales and profit goals and implemented plans to correct performance deficiencies
- Delivered level of service to customers in effort to build upon relationships for future clients
- Supervised and worked closely with writers, directors, managers and technical crews throughout production process
- Helped director with planning and completing shots
- Created project budgets and managed production costs
- Managed and motivated employees to be productive and engaged in work.
Restaurant Waitress
Los Amantes
01.2014 - 02.2020
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Promoted desserts, appetizers, and specialty drinks to optimize sales
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences
- Calculated over 100 charges daily, issued table checks, and collected payments from customers.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Stocked server areas with supplies before, during and after shifts
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Presented menus to patrons, answered questions about menu items, and made recommendations.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Assistant Manager
L.A Sweetz
02.2016 - 01.2017
- Ensure high levels of customer satisfaction through great customer service
- Supervised staff
- Promoted weekly specials, expand store traffic
- Maintained store condition
Receptionist
CARLOS TOWING AND CAR SERVICE
02.2012 - 12.2013
- Customer service, welcoming guest
- Take care of booking, scheduling, dispatching, file, fax invoices etc
- Sort mail, stock and maintain office supplies
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Sorted incoming mail and directed to correct personnel each day
Education
High School Diploma -
JOHN A. FERGUSON HIGH SCHOOL
Miami FL06.2014
Hospitality And Tourism
Miami Dade Community College
Miami FL01.2021
Skills
Sharp, fast learner, and well organized Able to perform multiple tasks at once in fast paced environments and still maintain great people skills Bilingual, proficient in speaking, as well as writing in English and Spanish language
- Customer Service
- Classic cocktails
- Microsoft office
- Drink Preparation
- Strong multitasking
- Quickbooks
- Excel and outlook programs
- Knowledge of internet access and research
- Customer Service
- Fast Learner
- Bill computation
Timeline
Manager
RETROFOCUS MEDIA LLC
02.2020 - Current
Assistant Manager
L.A Sweetz
02.2016 - 01.2017
Restaurant Waitress
Los Amantes
01.2014 - 02.2020
Receptionist
CARLOS TOWING AND CAR SERVICE
02.2012 - 12.2013
High School Diploma -
JOHN A. FERGUSON HIGH SCHOOL
Hospitality And Tourism
Miami Dade Community College
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