Joel Arnett
Freeport,GRAND BAHAMA
Summary
Successful at excelling in fast-paced, competitive environments. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Good communication, multitasking and conflict resolution skills. . Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
12
12
years of professional experience
Work History
Banker
Fidelity Bank (Bahamas) Ltd
2017.09 - Current
Customer Service Representative (Sept. 2017-May 2018):
- Greeter
- Assessing Customer Inquiries & Complaints
- Scheduling
- Debit & Credit Card Distribution
- Telephone Banking
- Administrative & Clerical Functions
Customer Service Assistant (May 2018-Jan. 2023):
- New Account Opening
- Telephone Banking
- Administrative & Clerical Functions
- New Business solicitation
- Financial Coaching
Client Relations Associate (Jan. 2023 - Oct. 2023):
- Account Opening and Relationship Management
- Business Development and Sales Support
- Telephone Banking
- Administrative & Clerical Functions
- Maintenance of Existing Loan & Merchant Customer Accounts
- Financial Coaching
Banking Operations Associate (Oct. 2023 - Present):
- Administration
- Posting of back office entries
- Back-up to Unit Compliance Officer
- Operations
- Custodian of Treasury & ATM Cash
- Supervising Teller Line
- Monitoring of cash limits/management of cash holdings
- Security
- Define, maintain and test security procedures & evacuation drills
- Ensure strict observance of Exchange Control Regulations
- Ensuring of CBOB’s and FBBL’s AML/CTF/PF Guidelines
- Sales Support & Customer Service
Executive Assistant, Litigation
ParrisWhittaker Attorneys-at-Law
2014.10 - 2017.09
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments
- Executed assigned administrative and clerical duties, including but not limited to the preparation and filing of court documents
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
Office Assistant
Meridian Law Chambers
2012.07 - 2014.10
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Education
Associate of Arts - Accounting And Business Management
Bahamas Institute of Business And Technology
Freeport, Grand Bahama10.2014
High School Diploma -
Jack Hayward High School
Freeport, Grand Bahama06.2006
Skills
- Customer Service-Oriented
- Cash Handling
- Creative Thinking
- Developing customer relationships
- Customer Relationship Management
References
- Cindy Arthur - REV - Cable Bahamas, Freeport, Grand Bahama - Contact: 559-2043
- Arthur Parris - ParrisWhittaker, Freeport, Grand Bahama - Contact: 352-6110
- Tawana Davis - Fidelity Bank (Bahamas) Ltd, Freeport, Grand Bahama - Contact: 646-1107
Timeline
Banker
Fidelity Bank (Bahamas) Ltd
2017.09 - Current
Executive Assistant, Litigation
ParrisWhittaker Attorneys-at-Law
2014.10 - 2017.09
Office Assistant
Meridian Law Chambers
2012.07 - 2014.10
Associate of Arts - Accounting And Business Management
Bahamas Institute of Business And Technology
High School Diploma -
Jack Hayward High School
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