Summary
Overview
Work History
Education
Skills
References
Accomplishments
Junkanoo
Timeline
Generic

Jomas Hepburn

Nassau

Summary

Experienced hospitality professional known for providing exceptional service in fast-paced dining settings. Skilled at fostering teamwork and exceeding customer expectations. Adaptable and reliable, adept at handling changing demands and ensuring smooth operations through effective communication and problem-solving skills. Seeking a rewarding role in a growth-oriented organization with opportunities for career success.

Overview

11
11
years of professional experience

Work History

Room Service

Grand Hyatt
08.2018 - 05.2021
  • Deliver guest meals in timely manner, being sure every detail of order is to guest liking and company standard
  • Improved guest satisfaction by efficiently responding to room service requests and promptly addressing concerns.
  • Ensured timely delivery of all room service orders, prioritizing tasks to maximize guest satisfaction.
  • Participated in regular performance evaluations, proactively seeking ways to improve individual performance and contribute to the overall success of the hotel''s room service department.
  • Participated in ongoing professional development opportunities aimed at enhancing room service skills and overall job performance.

Bartender

Lukka-kirri
02.2017 - 08.2018
  • Providing great service of drink making in a fast pace environment
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Server

Bahama Jammers
01.2014 - 06.2016
  • Provide exceptional Bahamian dining experience
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server/Bar Tending

Waterloo Restaurant and Bar
02.2024 - 10.2024
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Head Server

Coco Plum Bistro
08.2023 - 10.2024
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.

Education

High School -

Government High School
06.2012

Junior High School - undefined

C. H. Reeves Junior High School
06.2009

Primary School - undefined

E. P. Roberts Primary School
06.2006

Skills

  • Interpersonal skills
  • Communication
  • Critical thinking
  • Conflict Resolution

References

Tina Swann

242-423-2288

Coco Plum

Assistant Manager


George Petty

242-376-0913

Grand Hyatt

Room Service Manager


Sean Campbell

242-436-1227

Waterloo

Manager

Accomplishments

  • Bahama Host tourism and customer service
  • (6) Bahamas Junior Certificate of Education (B.J.C)
  • (3) Bahamas General Certificate of Secondary Education (B.G.C.S.E)
  • Levels 1 2 3 of the royal school of music theory and practical examination

Junkanoo

As a native of  the Bahamas I take pride in participating in our cultural heritage festival known as Junkanoo as Member of the National Renown Organization (The Valley Boys)

Timeline

Server/Bar Tending

Waterloo Restaurant and Bar
02.2024 - 10.2024

Head Server

Coco Plum Bistro
08.2023 - 10.2024

Room Service

Grand Hyatt
08.2018 - 05.2021

Bartender

Lukka-kirri
02.2017 - 08.2018

Server

Bahama Jammers
01.2014 - 06.2016

Junior High School - undefined

C. H. Reeves Junior High School

Primary School - undefined

E. P. Roberts Primary School

High School -

Government High School

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Jomas Hepburn