Josette Christie
Nassau
Summary
Strong leader with excellent problem solving skills, focused on customer service and organizational efficiency. Dedicated to streamlining operations and has 30 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
17
17
years of professional experience
Work History
Owner
ISLA BLU RESORT WEAR
03.2010 - Current
- Owner of a line of beautiful, handmade resort wear for ladies, sold at trunk shows and has been featured in boutiques throughout The Bahamas including Hope Town Canvas, Harbour Island Canvas, Covet, 8 Spinney Rd Boutique.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
High-end DJ
DJ SAFIRE
12.2011 - 01.2024
- High end DJ that was able to lead the industry for over ten years with residencies and engagements at the most prestigious venues including The Atlantis Hotel & Casino, The One and Only Ocean Club, Albany, Little Island Design, Bahamar and The Food Network's festival in Chicago.
General Manager
THE ISLAND RETREAT
03.2022 - 08.2022
- Assumed all day-to-day operational responsibilities of small, luxury resort in Hope Town, Abaco
- Was responsible for maintenance, upkeep and décor of entire property
- Supervised staff of 13 including housekeeping, restaurant & landscaping
- Was responsible for guest engagement, activities & all issues
- Oversaw all operations of La Cantina, a property based Mexican Restaurant
- Managed diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Left due to non-payment
Marketing Operations Manager
ALIV
02.2019 - 02.2020
- Was responsible for conceptualization and implementation of marketing campaigns, organizing all advertising media and vehicles to market as well as overseeing all ad placement, supervising budget, creating marketing concepts, supervising copy for radio and assisting with new plan roll outs
- Managed a team of three
- Streamlined marketing processes for improved efficiency and cost savings.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Left unexpectedly due to illness.
Owner/operator
8 SPINNEY RD BOUTIQUE, Harbour Island
01.2017 - 11.2018
- Owned high-end boutique in Harbour Island which sold clothing, furniture and decor items
- Closed due to remote ownership issues.
- Managed day-to-day business operations.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant General Manager
AURA NIGHTCLUB, Atlantis, Bahamas
04.2007 - 12.2012
- Was Acting GM for one year
- Responsible for entire operations of nightclub.
- Staffing: responsible for ALL aspects (from interview to dismissal) of union/non-union staff of 50
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews, increased repeat business and added revenue.
- Mentored and motivated team members to achieve challenging business goals. Trained, and disciplined employees to maximize performance.
- Maintained well-controlled inventory with minimal losses by enforcing solid monitoring and management structures and enforcing tight controls. Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies that increased revenue, and effectively targeted new markets.
- Ensured concept realization and controlled music format, procured entertainment offerings and booked special guest artists
- Maintenance Supervision; ensured cleanliness of facility;
- Improved guest engagement & customer experience
- Managed VIP guest services and reservations; handled elite and celebrity guests.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Directed ALL aspects of special events & banquets: entertainment assignment, menu offerings, beverage selection & pricing, décor, staffing, front door.
- Marketing and Promotions - assisted with promotional schemes and concept realization
- Security and guest safety issues - Oversaw all aspects of guest's safety and security & liaised with security heads to ensure all actions were implemented appropriately. Ensured adherence to health and safety regulations
- Built strong connections with vendors & suppliers
Education
A/A Marketing -
College of The Bahamas
12.1992
Skills
- Customer Relations
- Inventory Management
- Sound Judgment
- Verbal and written communication
- Project Management
- Team Oversight
- Marketing Strategies
- Logistics
- Delegation
- Administrative Management
- Operations Oversight
- Schedule Management
Accomplishments
ISLA BLU RESORT WEAR
Owner
3/10 - Present
Owner of a line of beautiful, handmade resort wear for ladies, sold at trunk shows and has been featured in boutiques throughout The Bahamas including Hope Town Canvas, Harbour Island Canvas, Covet, 8 Spinney Rd Boutique.
DJ SAFIRE
12/11 - 2024
High end DJ that was able to lead the industry for over ten years with residencies and engagements at the most prestigious venues including The Atlantis Hotel & Casino, The One and Only Ocean Club, Albany, Bahamar and The Food Network’s festival in Chicago.
Timeline
General Manager
THE ISLAND RETREAT
03.2022 - 08.2022
Marketing Operations Manager
ALIV
02.2019 - 02.2020
Owner/operator
8 SPINNEY RD BOUTIQUE, Harbour Island
01.2017 - 11.2018
High-end DJ
DJ SAFIRE
12.2011 - 01.2024
Owner
ISLA BLU RESORT WEAR
03.2010 - Current
Assistant General Manager
AURA NIGHTCLUB, Atlantis, Bahamas
04.2007 - 12.2012
A/A Marketing -
College of The Bahamas
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