Joshua Johnson

General Worker (March 2024 – October 2024)

• Assisted with dishwashing, ensuring cleanliness and sanitation of dishes, utensils, and kitchen equipment.
• Maintained a well-organized work area, adhering to health and safety standards.
• Transitioned to serving food, engaging with customers professionally, maintaining portion control, and keeping the serving area clean and efficient.
• Occasionally assisted with cooking tasks, following recipes and food preparation guidelines.

Student Supervisor (October 2024 – Present)

• Promoted to Student Supervisor, overseeing and coordinating the daily operations of student workers.
• Trained new team members on food safety protocols and customer service practices.
• Delegated tasks to ensure efficient operations during shifts.
• Resolved customer or operational issues in a timely manner.
• Monitored food preparation and service to maintain SodexoMagic’s quality standards.
• Collaborated with management on scheduling and resource allocation to meet peak service demands.
• Responsible for closing the cafeteria each night of my shifts, ensuring the space was secure and clean.

Skills Developed:

• Strong leadership and communication abilities.
• Ability to multitask and manage team dynamics in a fast-paced environment.
• Comprehensive knowledge of food service operations and customer service excellence.

• Refilled customers' water bottles, ensuring accuracy, speed, and hygiene in the process.
• Assisted customers in carrying their refilled bottles to their vehicles, providing excellent customer service and ensuring a positive experience.
• Operated water refilling equipment, adhering to health and safety standards.
• Performed cashier duties when needed, processing transactions efficiently and managing cash handling.
• Addressed customer inquiries professionally, offering assistance and information as required.
• Demonstrated strong multitasking abilities, balancing bottle refills, customer service, and cashier duties.
• Developed physical stamina by handling and transporting heavy bottles.
• Strengthened interpersonal and communication skills while working in a fast-paced, customer-focused environment.

• Worked alongside the Head of the Information Technology Department, assisting with various daily tasks.
• Provided technical support for faculty, staff, and students, troubleshooting hardware and software issues.
• Performed routine maintenance on IT equipment to ensure proper functionality.
• Assisted in setting up and configuring computer systems, managing network connectivity.
• Ensured smooth operation of classroom and office technology by addressing technical issues.
• Contributed to organizational tasks such as updating inventory records and preparing reports.
• Assisted with IT-related projects, providing support and coordination as needed.
• Developed technical problem-solving skills and enhanced understanding of IT systems and processes.
• Gained valuable insights into the operations of an educational institution's technology infrastructure.

• Completed job training during 12th grade, gaining hands-on experience in hospitality and food service.
• Assisted with food preparation, ensuring efficiency and adherence to kitchen standards.
• Maintained kitchen organization, ensuring all supplies were readily available and well-stocked.
• Supported the serving staff by ensuring tables were properly set and food was delivered promptly.
• Delivered excellent customer service by addressing customer needs with professionalism and courtesy.
• Helped maintain cleanliness throughout the restaurant by sanitizing surfaces and organizing supplies.
• Adhered to health and safety standards, ensuring a safe and sanitary environment.
• Skills Developed:
• Strong teamwork and collaboration in a fast-paced setting.
• Time management and multitasking under pressure.
• Excellent customer service and communication skills.
• Insight into restaurant operations and food service management.