Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Juan Jacobo

Nassau

Summary

Driven person highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

9
9
years of professional experience

Work History

Banquet Host

Hudson Bay
08.2023 - 12.2023


  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Interpreted instructions to schedule and set up events to client specifications.

Front Desk Agent

Riu Palace Resort
01.2022 - 07.2023
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Processing and settling of room payments
  • Provide needed information about the resort programs and activities
  • Translate to foreign guests relevant information from English to Spanish as needed.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Guest services/Translator

Blue Lagoon Island
01.2021 - 01.2022
  • Meet cruise ship guests upon arrival & escort them back upon departure
  • Provide needed information about the island programs and activities
  • Translate to foreign guests relevant information from English to Spanish as needed.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals.
  • Learned duties for various positions and provided backup at key times.

Bellman/Guest services

Superclubs Breezes Resorts & Spa
01.2015 - 01.2021


  • Keep and maintain the storage room accordingly
  • Assist guests with translation English to Spanish.
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Explained important features of guest rooms to travelers.
  • Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
  • Escorted guests to assigned rooms and transported luggage.
  • Greeted arriving guests and assisted with luggage and sports equipment
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Escorted guests to and from rooms and assisted with baggage.
  • Maintained knowledge of destination and answered customer questions within scope of understanding.
  • Opened doors and transported luggage for customers with care and efficiency.

Education

High School Diploma -

C.R. Walker Senior High School
The Bahamas
06.2013

Skills

  • Time Management
  • Room Assignments
  • Automated Telephone Systems
  • Cash Handling
  • Mail and Packages
  • Problem-Solving Skills
  • Hospitality Service
  • Guest Services
  • POS Systems
  • Concierge Services
  • Tour Arrangements
  • Nightly Audits
  • Translator from English to Spanish

Volunteer Experience

Humane Society

References

Available Upon Request

Timeline

Banquet Host

Hudson Bay
08.2023 - 12.2023

Front Desk Agent

Riu Palace Resort
01.2022 - 07.2023

Guest services/Translator

Blue Lagoon Island
01.2021 - 01.2022

Bellman/Guest services

Superclubs Breezes Resorts & Spa
01.2015 - 01.2021

High School Diploma -

C.R. Walker Senior High School

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Juan Jacobo